USCCA
U.S. Based Contact Center - Service & Inside Sales Advisor - Remote/Onsite/Hybrid Options
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Job Description
- Req#: USBAS001865
Employer Industry: Customer Service for the Firearm Safety Sector
Why consider this job opportunity:
- Starting salary up to $20.00/hour, based on experience
- Eligible for commission and shift premium based on days and hours worked
- 23 Days of Personal Time Off, 8 Company Holidays, plus a paid day of Volunteer Service annually
- Workplace flexibility with Headquarters, Work-From-Home Remote, and Hybrid options available
- Robust insurance coverage options including Medical, Dental, Vision, and more
- Opportunity to work alongside mission-focused teammates in a supportive environment
What to Expect (Job Responsibilities):
- Engage with customers, members, and prospects through voice and digital channels to address issues and strengthen relationships
- Provide knowledgeable and respectful responses without relying on scripts
- Stay informed about products, services, and promotions to effectively assist members
- Utilize a "find needs, fill needs" approach to offer solutions and sell memberships and products
- Collaborate with your team for continuous learning and growth while achieving performance targets for efficiency, sales, and retention
What is Required (Qualifications):
- High School diploma or equivalent required; Associate’s degree or higher preferred
- Prior work history in a customer service or sales role is required
- Required to pass and maintain Producer Property and Casualty License; paid training is provided
- Excellent interpersonal skills and strong written and verbal communication abilities
- Computer fluency with working knowledge of software applications and advanced internet functions
How to Stand Out (Preferred Qualifications):
- Previous experience in fielding customer concerns via phone, digital chat, social media, and SMS/text
- Self-defense knowledge and training; familiarity with firearms is preferred but not necessary
#CustomerService #Sales #CareerOpportunity #FlexibleWork #InsuranceBenefits
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Education, Training And Self-Defense Insurance For Responsible Gun Owners
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