• Job Description

  Req#: 25-22671
  Job Title:
  Customer Service Representative I
  What You'll Do:
  Provide frontline support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience.
  Functions: Respond promptly to customer inquiries via phone, email, or chat in a professional and courteous manner Identify and assess customer needs, providing accurate and helpful information or solutions Process orders, returns, and exchanges accurately and efficiently Troubleshoot product or service issues and provide appropriate resolutions or escalate complex issues to higher levels of support Maintain customer records and documentation accurately in the system Follow up with customers to ensure resolution of issues and satisfaction with the resolution Stay updated on product features, pricing, promotions, and company policies to provide accurate information to customers Collaborate with other departments, such as sales, marketing, and operations, to address customer inquiries and issues effectively Required
  Qualifications: High school diploma or equivalent 1-3 years of experience in a customer service role or related field Excellent communication and interpersonal skills, with a customer-focused attitude Strong problem-solving skills and ability to think quickly on your feet Proficiency in computer systems and software, including CRM systems and Microsoft Office suite Ability to work efficiently in a fast-paced environment and multitask effectively Attention to detail and accuracy in data entry and documentation Willingness to work flexible hours, including evenings, weekends, and holidays
  Preferred Skills: Associate degree or certification in Customer Service, Business Administration, or related field Experience with customer service software or ticketing systems (e.g., Zendesk, Freshdesk) Knowledge of basic sales techniques and upselling/cross-selling strategies Bilingual proficiency in languages commonly spoken by customers Ability to adapt to new technologies and learn new software applications quickly
  
  
  Benefits:
  Medical, Vision, and Dental Insurance Plans
  401k Retirement Fund
  
  About The Company
  Intelligent power management company focused on sustainability and improving quality of life. Offers solutions for efficient and reliable power management. Committed to innovation and making a positive impact on the world. Join our team and make a difference.
  
  About GTT
  GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation's largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!

• About the company

  Global Technical Talent specializes in recruiting and pre-qualifying senior level IT professionals for clients' immediate long- and short-term contract needs, contract to hire and direct hire positions. Because we work exclusively with high level I...

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