Employer Industry: Information Technology

Why Consider this Job Opportunity:
- Salary up to $60,000
- Opportunity for career advancement and growth within the organization
- Remote work position available, allowing you to work from any city within the United States
- Supportive and collaborative work environment
- Chance to make a positive impact on customer satisfaction and compliance with United States Government contract requirements

What to Expect (Job Responsibilities):
- Answer incoming calls, addressing customer inquiries using established methods provided in training
- Route calls to the appropriate personnel when necessary
- Maintain accurate call records and update account history with inquiry results, initiating required confirmations
- Process customer requests through various communication channels, such as fax, telephone, or mail, under direct supervision

What is Required (Qualifications):
- High school diploma or G.E.D.
- 1+ years of customer service or telephone experience
- Familiarity with organizational functions and personnel
- Proficiency in using fax machines, computer software, and telephone technology
- Experience with help desk software and its effective utilization

How to Stand Out (Preferred Qualifications):
- Basic problem-solving skills with a business and analytical mindset
- Strong communication skills, both oral and written
- Ability to follow oral and written directions accurately and efficiently

#InformationTechnology #CustomerService #CareerOpportunity #RemoteWork #Compliance

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