Position Summary...

Join Walmart/VIZIO and take your career to the next level!

VIZIO's Information Technology team is seeking a Senior Specialist Technician to join their growing team. The successful candidate will work with cutting-edge technology that facilitates productivity, security, and collaboration at VIZIO. The Senior Specialist Technician will report to the Supervisor, Deskside Services, providing hands-on support to employees locally and remotely across the company.

What you'll do...

• Support onboarding of employees during weekly New Hire Orientation and collaborate with other SSTs for rotational weekend support.
• Communicate via Email, MS Teams, and Slack; provision PC, Mac, and Linux hardware for new employees.
• Provide Level 1 and Level 2 support to local and company-wide users through Email, Chat, or Phone, adhering to SLAs, policies, and SOPs.
• Assist Infrastructure and Client Services teams with testing and deploying new hardware, software, and OS.
• Support Video Conferencing Systems and work with senior team members and leadership to optimize hardware productivity.
• Manage inventory and stock levels for IT assets at your local office.
• Coordinate with the office manager on building access and maintenance of IT equipment.
• Occasional travel to other U.S. offices may be required; other tasks may be assigned by team leadership.

What You'll Bring:

• High school diploma or equivalent; advanced understanding of supported Windows and macOS versions with over a year of support experience.
• At least one year of related work experience.
• Self-starter in fast-paced environments; team player with a 'no task is too small' mindset.
• Ability to explain technical issues to non-technical users and collaborate with developers for solutions and root cause analysis.
• Experience with ticketing systems such as Jira and ServiceNow, and Office 365 Admin Center.
• Basic knowledge of Command Prompt, PowerShell, Terminal; solid foundation in Windows and macOS imaging.
• Knowledge of self-service software installation tools like Company Portal and ManageEngine; understanding of Active Directory tools.

Walmart offers competitive pay, performance bonuses, and comprehensive benefits including health coverage, 401(k), stock purchase, paid time off, and more. For details, visit

Live Better U is Walmart's education benefit program covering tuition, books, and fees for various educational levels and certifications.

The hourly wage range for this position is $30.00-$59.00, with potential premiums based on specific circumstances.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Optional qualifications include experience in Distribution Center Management, Help Desk, IT, hardware/software installation, investigations, mainframe tech, workforce management, Microsoft Office, Project Management, and creating accessible digital experiences following WCAG 2.2 AA standards. Certifications like CCNA are valued.

Primary Location...

180 Montgomery St, San Francisco, CA 94104-4230, United States of America

#J-18808-Ljbffr