Position Summary...

Join Walmart/VIZIO and take your career to the next level!

Walmart/VIZIO information technology team is seeking a Senior Specialist Technician to join their growing team. The qualified candidate will have the ability to work with cutting edge technology that helps facilitate productivity, security, and collaboration to VIZIO. The Senior Specialist Technician, will report to the Supervisor, Deskside Services and provide hands on support to employees in their local office and company wide employees via remote assistance.

What you'll do...

Develops and recommends business solutions to support organizational strategy by providing technical, business impact, and business process subject matter expertise to internal and external partners regarding business initiatives; identifying how to troubleshoot and resolve potential issues surrounding new business initiatives; assisting in the preparation of technicians for new applications and project rollouts (for example, how to troubleshoot new technology, how to fix application); participating in focus rooms during corporate impacting incidents; and making recommendations to leadership.

Troubleshoots and resolves complex issues (for example, server and storage capacity issues) by gathering needed information and formulating an action plan; running existing and new scripts and commands to resolve issues; interpreting the results to determine further action; utilizing online documentation, personal experience, and knowledge to troubleshoot issues; providing recommendations to team to speed resolution; and engaging support teams (for example, contractor teams, vendor partners) as needed to assist in the resolution of issues.

Manages and resolves critical customer incidents, requests, and escalations received through various communications (for example, phone calls, email, system software, walk-ups) independently by identifying incident and business partner needs; monitoring team and area service level queues; assisting in issue resolution based on urgency of incident, request, or escalation; assigning, delivering, installing, or enabling assets (for example, hardware, equipment, software, media, coordinating delivery of new equipment) once approved; validating business partner and system issues and resolutions; partnering with business and vendor partners to resolve incidents, requests, and escalations; and closing requests or problem tickets upon completion.

Delivers continuous improvement of field technician services and processes by evaluating reports to identify trends and areas of improvement; reviewing continuous improvement recommendations; ensuring root causes are identified; partnering directly with business and vendor partners to resolve issues and improve systems and reporting tools; ensuring knowledge management tools are updated; developing team members; and implementing business improvements.

Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.

Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities.

Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.

Respect the Individual: Demonstrates engagement and commitment to the team, developing others through feedback, coaching, mentoring, and developmental opportunities; and recognizes others contributions and accomplishments.

Respect the Individual: Builds strong and trusting relationships with team members and business partners; works collaboratively to achieve objectives; communicates with impact and listens attentively to a range of audiences; and demonstrates energy and positivity for own work.

Act with Integrity: Maintains and promotes the highest standards of integrity, ethics, and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart's goal of becoming a regenerative company by making a positive impact for associates, customers, and the world around us.

Act with Integrity: Follows the law, our code of conduct, company policies, and encourages others to do the same; supports an environment where associates feel comfortable sharing concerns; reinforces our culture of non-retaliation; listens to concerns raised by associates and takes action; acts with accountability for achieving results in a way that is consistent with our values.

Act with Integrity: Is consistently humble, self-aware, honest, and transparent.

Service to Customers and Members: Delivers results while putting the customer/member first, applying an omni merchant mindset, and acts with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers members.

Service to Customers and Members: Adopts a broad perspective that considers data, analytics, customer/member insights, and different parts of the business when making plans.

Strive for Excellence: Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback; asks thoughtful questions; supports innovation and intelligent risk taking; and exhibits resilience in the face of setbacks.

Strive for Excellence: Implements and supports continuous improvements and willingly embraces new digital tools and ways of working.

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices .

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart .

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The hourly wage range for this position is $23.00-$45.00*

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*The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

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Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Distribution Center Management, Help Desk, Information Technology, Installing computer hardware or software, Investigations, Mainframe Technology, Managing challenging workforce issues, Microsoft Office, Project Management, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Associates: Information Technology

CCNA - Cisco Certified Network Administrator - Certification

Primary Location...

14901 Quorum Dr, Dallas, TX 75254-7521, United States of America