Position Summary...

About the Role:

As a Senior Product Manager at Sam’s Club, you’ll play a pivotal role in driving the future of retail by identifying and solving critical problems for our business and members. This groundbreaking opportunity will allow you to quantify the content quality of sales conversions and directly measure their success. You will be at the forefront of developing and integrating generative AI capabilities, focusing on hierarchy management and content quality remediation. Leading product development from strategy to execution, you will work cross-functionally with design, engineering, and business teams to deliver innovative solutions that impact millions of members. If you thrive in fast-paced environments, are comfortable with complex challenges, and are excited about influencing the future of omnichannel retail, this role is for you.

What you'll do...

Data Driven Product Decisions:

• Conduct product and feature analytics independently or with minimal guidance, understanding simple trends and insights.
• Monitor, collect, structure, and evaluate data results.
• Support the identification and application of tools and techniques.
• Assist in the planning, design, and implementation of exploratory data analysis.

Driving Customer/Client Needs:

• Research and verify customer needs and expectations.
• Deliver customer value within profitability and other targets.
• Build and maintain consistent customer connections and solicit feedback.
• Create customer journeys and identify touchpoints.
• Address gaps and risks in product experiences.
• Simplify and improve processes to drive customer satisfaction.

Product Roadmap and Development:

• Build and own a simple product roadmap with proper phasing.
• Communicate with cross-functional partners and stakeholders.
• Explore alternative avenues to identify resources while navigating organizational constraints and dependencies.
• Build stakeholder alignment.
• Manage backlog/priority tradeoff decisions and communications independently or with minimal guidance.
• Manage product/feature rollouts and scaling using an MVP approach, iteratively optimizing the product.

Product Vision and Strategy:

• Own a simple customer problem and/or product requirements/needs.
• Assist in building new ideas/products.
• Explore new focus areas for value creation leveraging first principles and develop a long-term vision.
• Articulate problem statements and hypotheses.
• Guide team members towards prototypes.
• Effectively communicate product strategy and vision, including the unit economics of a product.
• Understand the need for Go-to-Market strategies and levers for user adoption.

Influencing and Building Stakeholder Consensus:

• Communicate in stakeholder meetings involving multiple teams.
• Convey complex information and address ambiguity for robust technology development.
• Influence team members and stakeholders with sound recommendations.
• Independently prepare clear, concise, and logically structured reports/materials.
• Seek and provide constructive feedback, anticipate needs/questions, and respond appropriately.

Technology Orientation:

• Demonstrate an understanding of InfoSec policies and processes.
• Own business and user acceptance testing for simple products/features.
• Independently represent technology requirements and drive technology design outcomes.
• Demonstrate an understanding of product architecture, services involved, and the database and cloud technologies used.
• Leverage knowledge of competitor products/services for assigned products.
• Drive informed discussions with engineering teams and stakeholders to assess feasibility and risks, and prioritize efforts, features, and capabilities.

In-Depth Domain Expertise:

• Demonstrate awareness of various principles, ways of working, and subdomain-specific terminologies across multiple subdomains within a domain.
• Compare the maturity of products, services, and processes across subdomains with others in the industry.
• Identify areas of innovation across subdomains, share potential innovations with the leadership team, and drive initiatives.
• Recommend new processes, automation opportunities, and ways of working for subdomains.

Additional Responsibilities:

• Drive the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers and obstacles that impact performance, providing resources, identifying performance standards, measuring progress and adjusting performance accordingly, developing contingency plans, demonstrating adaptability, and supporting continuous learning.
• Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and ensuring diversity awareness.
• Promote and support company policies, procedures, mission, values, and standards of ethics and integrity by training and providing direction to others in their use and application, ensuring compliance with them, and utilizing and supporting the Open Door Policy.
• Ensure business needs are being met by evaluating the ongoing effectiveness of current plans, programs, and initiatives, consulting with business partners, managers, coworkers, or other key stakeholders, soliciting, evaluating, and applying suggestions for improving efficiency and cost-effectiveness, and participating in and supporting community outreach events.

What Makes You a Great Fit:

Data Driven Product Decisions:

• Knowledge of product and feature analytics, data analysis tools and techniques, research for analysis activities, documentation procedures (e.g., data logs), and modern industry practices and emerging trends.

Driving Customer/Client Needs:

• Understanding of customer and business problems, design thinking, dependencies and impacts on product processes/ways of working, journey mapping, process optimization, and communication and influencing techniques.

Product Roadmap and Development:

• Familiarity with product roadmap development techniques, roadmap presentation, roadmap features and items, project management techniques, modern business practices (e.g., Agile methodologies, Scrum), MVP creation, product development lifecycles, and product development concepts (e.g., Crossing the Chasm).

Product Vision and Strategy:

• Ability to formulate and solve problems, frame hypotheses, understand business strategies, and apply business management practices across multiple domains.
• Knowledge of customer segments and needs, domain-specific knowledge, Go-to-Market strategies, industry environmental and economic factors, competitors, product discovery process, product vision, product strategy, and challenges.
• Proficiency in rapid prototyping and Lean experimentation methodologies, and concepts of First Principle, Whole Product, and Crossing the Chasm.

Influencing and Building Stakeholder Consensus:

• Strong verbal and nonverbal communication skills, situational awareness, elements of Emotional Intelligence and Influencing Styles, and interpersonal skills.
• Ability to apply business communication styles/techniques in ambiguous and challenging situations, and build universal relationships.

Technology Orientation:

• Understanding of competitive technology landscapes, existing portfolio of enterprise systems, technologies, services, and architecture.
• Familiarity with common PaaS and IaaS technologies and environments, software quality assurance methodologies, tools, processes, and checkpoints, emerging technology and industry trends, and product and technology innovation.

In-Depth Domain Expertise:

• Knowledge of domain-specific methodologies, tools, and processes, domain-specific products, best practices, and market standards in product/platform architecture.

At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet!

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- Health benefits include medical, vision and dental coverage

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- Financial benefits include 401(k), stock purchase and company-paid life insurance

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- Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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- Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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Live Better U is a company paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $143,000.00-$286,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Option 1: Bachelor’s degree in computer science, engineering, or related area and 7 years’ experience in product management. Option 2: 9 years’ experience in product management or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Master’s degree in Computer Science, Engineering, Business Administration, or related area and 6 years’ experience as a product manager, ideally working on consumer-facing, large-scale, highly complex B2B/C products, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.

Primary Location...

850 Cherry Avenue, San Bruno, CA 94066-3031, United States of America