• Job Description

  Req#: 4682356

  Your job in the department is to . . .

  Manage the county helpdesk and provide training and support for County computer users.

  Your job also involves . . .

  Providing setup, maintenance, and support for networked personal computers.

  JOB FUNCTIONS

  Provide helpdesk support for computer-related trouble calls: In conjunction with Systems Administrator and Computer Services Technician, tests and installs hardware and software. Perform upgrades to PC workstation hardware and software.

  Coordinate, schedule, and conduct computer-related training sessions: Train on use of software. Train on general computer use.

  Selected server backups and restoration: Work with other staff to backup and secure AIX systems.

  Maintain IT technical documentation: Develop documentation. Develop end user documentation and help files.

  Help office organize and document office and technical supplies or equipment. Purchase and invoice computer related equipment.

  MINIMUM QUALIFICATIONS

  
  

  Minimum Education Level

  High School Diploma / GED

  Minimum Experience Level

  One year

  Specifics: Customer service experience with basic knowledge of computer systems, cell phones, and networking.

  Substitution Note: Any combination of education, experience, and training which provides the required knowledge, skill and abilities as determined by the County.

  Certifications

  None required

  Driver’s License

  Oregon Driver's License required

  Other Licenses

  None required

  Desirable Qualifications: None

  
  

  KNOWLEDGE, SKILLS AND/OR ABILITIES

  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The required knowledge, skills and/or abilities are listed below:

  Knowledge of:

  • Considerable knowledge of Windows-based operating systems and applications.

  Skill or ability to:

  • Troubleshooting and resolving computer hardware and software problems.
  • Maintain accuracy and close attention to detail.
  • Physical capability to handle high mobility demands and complex personal interactions, and to be mobile with respect to servicing equipment.
  • Coordinate diverse activities.
  • Gather and organize data.
  • Maintain confidentiality.
  • Make formal presentations and provide training to individuals and groups.
  • Convey information, ideas, and facts both orally and in writing to supervisors, colleagues, and individuals, inside and outside the county, using language and a format the audience will best understand.
  • Utilize computers and other technology to communicate in written and verbal forms (e.g., word processing, texts, emails, spreadsheets, department-specific software).
  • Effectively relate well with others, including supervisors, colleagues, and individuals inside and outside the county. Exhibit a professional manner in dealing with others and working to maintain constructive working relationships.
  • Take personal responsibility for the quality and timeliness of work. Show up to work on time, and follows instructions, policies, and procedures. Meet productivity standards, deadlines, and work schedules.

  
  

  WORKING CONDITIONS

  Job Conditions: Typical office environment .

  Work Location: Lincoln County

  Travel: Must use personal vehicle to be able to drive to remote county offices and buildings.

  PHYSICAL DEMANDS

  The physical demands are typical of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  Physical capability to handle high mobility demands and complex personal interactions.

  • Physical Ability: Tasks involve the ability to exert moderate physical effort in light to moderate work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate to heavy weight (20-75 pounds).
  • Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Some tasks require the ability to perceive and discriminate sounds.
  • Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.

  REASONABLE ACCOMMODATIONS

  Lincoln County is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

• About the company

  Lincoln County Public Health, in collaboration with our community partners, provides leadership to assure the conditions for healthy communities.

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