Responsibilities

Tasks

• Give access to computer networks
• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents
• Consult with clients after sale to provide ongoing support
• Communicate technical problems, processes and solutions
• Prepare reports, manuals and other documentation on the status, operation and maintenance of software

Experience and specialization

Computer and technology knowledge

• Jira
• Unix
• Networking hardware
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Mail server software
• Programming software
• MS Office
• MS Windows
• SQL
• TCP/IP
• MS Excel
• Git

Additional information

Work conditions and physical capabilities

• Fast-paced environment
• Attention to detail

Personal suitability

• Client focus
• Excellent oral communication
• Team player

Benefits

Other benefits

• Paid time off (volunteering or personal days)