Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Troubleshoot and resolve technical problems

Additional information

Work conditions and physical capabilities

• Attention to detail

Personal suitability

• Accurate
• Efficient interpersonal skills
• Initiative
• Organized
• Team player
• Reliability

Benefits

Health benefits

• Health care plan