• Job Description

  Req#: 25-20803
  Job Title: User Support Technician
  Contract Duration: 6 Months
  Pay rate: up to $30/hr
  Work Type: Onsite
  Location: Marlborough, MA
  Schedule: Monday - Friday; 8-5 pm
  
  A typical day looks like (daily tasks):
  • User Support Technician will be working through break/fix tickets, taking calls, and setting up new hires.
  
  Summary of Duties and Responsibilities
  • IT Help Desk support (On a rotating basis with some after-hours coverage):
  • Answer help desk phone calls.
  • Route help desk tickets to appropriate technicians or support groups.
  • Provide on-the-spot troubleshooting as time allows.
  • Provide walk-up support.
  • User Support Technician Provide local support for the following systems (installation, upgrades, troubleshooting):
  • PC/Laptop Hardware and Software
  • Network Peripherals, Printers, Copiers
  • Telephone System
  • Enterprise/Business Applications
  • Mobile devices
  • Audio/Visual
  • Maintain loaner laptops.
  • Hardware procurement, inventory, and disposal support.
  • Account Management advanced support.
  • Off-site support (conferences, client locations)
  
  Qualifications
  • To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
  • Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
  • Windows 10 & 11 experience.
  • Microsoft Office 365 experience.
  • Working knowledge of Laptop/Desktop/Printer Hardware.
  • General Networking and Wireless skills.
  • PC/Laptop build and Imaging experience.
  • Active Directory and Microsoft Exchange/O365 experience.
  • Desktop support tools working knowledge.
  • Anti-Virus, Malware, Spam, and other security remediation experience.
  • Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
  • Ability to be an active participant and contributor on a professional IT Support Team.
  • Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus
  • Ability to plan/organize time and workload.
  • Ability to prioritize and escalate based on problem/issue severity.
  • Ability to follow standard processes/procedures.
  • IT service management system experience required (ServiceNow experience a plus).
  • MacOS experience is a plus.
  • Documentation and Knowledge base experience desired.
  • Ability to work assignments that are moderately complex in nature where judgment is required in resolving problems and making routine recommendations.
  • Mid-level position, all relevant experience considered, PC support experience required.
  
  Education
  • BA/BS MIS or CIS (or related technical discipline) desired
  
  Experience
  • 1-3 years’ experience in IT Help Desk support
  
  Specialized Knowledge
  • Moderate to complex troubleshooting and technical skills.
  • Focus on one or more of the following technical areas is a plus: audio visual systems/events, mobile device integration, computer imaging, automated patching/updating deliver tools, Endpoint management tools.
  
  Additional Details (Including Physical & Mental Requirements)
  • Must be able to lift 50 lbs. (Accommodations can be made.)
  
  Preferred background/prior work experience:
  • Helpdesk experience
  
  Priority soft skills:
  • Time management, communication
  
  Skillset Matrix:
  • Technology Requirements (I.E, Programs, systems, etc):
  • Microsoft products, Active Directory
  
  Benefits:
  • Medical, Vision, and Dental Insurance Plans
  • 401k Retirement Fund
  
  About The Company:
  Innovative medical technology company empowering healthier lives. Focuses on women's health and well-being. Offers products to detect, diagnose, and treat illnesses earlier. Driven by talented employees and a commitment to science-based solutions.
  
  About GTT
  • GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. As a Native American-owned, economically disadvantaged corporation, we highly value diverse and inclusive workplaces. Our clients are Fortune 500 banking, insurance, financial services, and technology companies, along with some of the nation’s largest life sciences, biotech, utility, and retail companies across the US and Canada. We look forward to helping you land your next great career opportunity!
  
  25-20803 #LI-GTT #LI-Onsite

• About the company

  Global Technical Talent specializes in recruiting and pre-qualifying senior level IT professionals for clients' immediate long- and short-term contract needs, contract to hire and direct hire positions. Because we work exclusively with high level I...

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