• Job Description

  Req#: 25-11500
  INTAKE NOTES:
  - Must be onsite
  - Hours-M-F; 8-5pm
  -Extension possible
  -Pay rate ***/hr
  
  Skillset Matrix: Manager Notes
  
  Technology Requirements (I.E Programs, systems, etc):
  Microsoft products, active directory
  
  What does a typical day look like? (daily tasks): Working through break/fix tickets, taking calls, setting up new hire
  
  Preferred background/prior work experience?:
  Helpdesk experience
  
  Priority soft skills:
  Time management, communication
  
  Summary of Duties and Responsibilities
  
  IT Help Desk support (On rotating basis with some after-hours coverage):
  
  Answer help desk phone calls.
  
  Route help desk tickets to appropriate technicians or support groups.
  
  Provide on the spot troubleshooting as time allows.
  
  Provide walk up support.
  
  Provide local support for the following systems (installation, upgrades, troubleshooting):
  
  PC/Laptop Hardware and Software
  
  Network Peripherals, Printers, Copiers
  
  Telephone System
  
  Enterprise/Business Applications
  
  Mobile devices
  
  Audio/Visual
  
  Maintain loaner laptops.
  
  Hardware procurement, inventory, disposal support.
  
  Account Management advanced support.
  
  Off-site support (conferences, *** locations)
  
  
  
  Qualifications
  
  To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions.
  
  Windows 10 & 11 experience.
  
  Microsoft Office 365 experience.
  
  Working knowledge of Laptop/Desktop/Printer Hardware.
  
  General Networking and Wireless skills.
  
  PC/Laptop build and Imaging experience.
  
  Active Directory and Microsoft Exchange/O365 experience.
  
  Desktop support tools working knowledge.
  
  Anti-Virus, Malware, Spam, and other security remediation experience.
  
  Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed.
  
  Ability to be an active participant and contributor on a professional IT Support Team.
  
  Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus
  
  Ability to plan/organize time and workload.
  
  Ability to prioritize and escalate based on problem/issue severity.
  
  Ability to follow standard processes/procedures.
  
  IT service management system experience required (ServiceNow experience a plus).
  
  MacOS experience a plus.
  
  Documentation and Knowledge base experience desired.
  
  Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations.
  
  Mid-level position, all relevant experience considered, PC support experience required.
  
  
  
  Education
  
  BA/BS MIS or CIS (or related technical discipline) desired
  
  
  
  Experience
  
  1-3 years’ experience in IT Help Desk support
  
  
  
  Specialized Knowledge
  
  Moderate to complex troubleshooting and technical skills.
  
  Focus on one or more of the following technical areas a plus: audio visual systems/events, mobile device integration, computer imaging, automated patching/updating deliver tools, Endpoint management tools.
  
  
  
  Additional Details (Including Physical & Mental requirements)
  
  Must be able to lift 50 lbs. (Accommodations can be made.)

• About the company

  HireTalent is an executive search firm and temporary staffing solutions provider that specializes in providing direct-hire, contract-to-hire, MSP staffing, Vendor Neutral Program staffing, and consulting services to clients at a national level.

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