Work setting

• Head office

Responsibilities

Tasks

• Respond to users experiencing difficulties with computer
• Consult user guides, technical manuals and other documents to research and implement solutions
• Provide advice and training to users in response to identified difficulties
• Collect, organize and maintain a problems and solutions log for use by other technical support analysts
• Participate in the redesign of applications and other software
• Supervise other technical support workers in this group
• Provide business systems, network and Internet support to users in response to identified difficulties
• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
• Perform Web-server backup and recovery operations
• Manage incidents

Supervision

• 1 to 2 people

Credentials

Certificates, licences, memberships, and courses

• CompTIA Security+ Certification
• Information technology infrastructure library (ITIL) Certification
• Network+ Certification

Experience and specialization

Computer and technology knowledge

• Android
• Information Technology Infrastructure Library (ITIL)
• iOS
• MAC
• Linux
• Networking software
• Networking hardware
• Networking security
• Extranet
• Intranet
• Internet
• Servers
• Desktop applications
• File management software
• Security software
• Word processing software
• Presentation software
• Mail server software
• Database software
• Programming languages
• Mac OS
• Python
• JavaScript
• MS Office
• MS Windows
• SQL
• SharePoint
• Spreadsheet
• TCP/IP
• Wireless networks
• WordPress

Additional information

Transportation/travel information

• Public transportation is available

Benefits

Health benefits

• Dental plan
• Health care plan

Financial benefits

• Bonus
• Group insurance benefits
• Life insurance