Reports to: Associate House Manager

Compensation: $15.19 per hour

The Guthrie Theater engages exceptional theater artists in the exploration of both classic and contemporary plays connecting the community we serve to one another and to the world. Through its extraordinary artists, staff and facility, the Guthrie is committed to the people of Minnesota, and from its place, rooted deeply in the Twin Cities, influences the field as a leading 21st century arts organization.

Every year more than 500 people, both on stage and off, help ensure our success in creating and supporting the highest level of theater. As an organization, we are committed to our values of Artistic Excellence, Community, Equity, Diversity and Inclusion, and Fiscal Responsibility.

The Guthrie Theater would like to acknowledge that we gather on the traditional land of the Dakota People and honor with gratitude the land itself and the people who have stewarded it throughout the generations, including the Ojibwe and other Indigenous nations.

Ushers are responsible for the seating and safety of audience members in all performance venues, as well as providing excellent customer service for all audience members. All employees are expected to center, model and champion the Guthrie’s core values of Artistic Excellence, Equity, Diversity and Inclusion, Community, and Fiscal Responsibility.

This position is part-time (up to 25 hours per week) and non-exempt. The pay rate for this position is $15.19 per hour. This position’s hours are reflective of the dynamic schedule of the theater. A minimum of three evenings/weekend shifts per week are required.

The Guthrie is dedicated to building an equitable environment that is mixed across lines of difference and strongly encourages applications from Black, Indigenous, People of Color, women, transgender and non-binary candidates. Applicants from populations underrepresented in the theater field are strongly encouraged to apply.

1. Operations Support

• Communicate concise information to patrons to ensure a high level of customer service.
• Scan tickets and monitor theater doors to ensure that everyone entering a performance has a ticket.
• Guide and direct patrons to seat location based on ticket information.
• Fill program stands, stuff or sticker programs for special events.
• Ensure access chairs are in place for patrons prior to performances.
• Monitor patrons during performances inside the theaters.
• Notify a supervisor if a patron needs additional assistance or there is a problem with seating; if a patron has a medical emergency; if a patron is using a recording device; or if there is interruptive or disruptive behavior. Implement proper safety and security procedures and policies in a calm and productive manner.

2. Stakeholder Support

3. Talent Support

4. Strategy Support

• Demonstrated customer service experience in a dynamic environment required. Prior usher experience preferred.
• Ability to communicate effectively with the public and present a polite and professional demeanor.
• Ability to read tickets, learn and know the locations of rows and seats in the house and the location of patron amenities in the public spaces in the theater.
• Ability to use hand radios and electronic scanning equipment.
• Ability to maintain composure under stressful situations.
• Ability to learn the location of emergency exits and to know and follow all emergency procedures.
• Ability to stand, or if using a wheelchair remain seated, in the same location for extended periods of time, read in low light conditions, and lift/move/carry 10 lbs.
• Ability to focus in an environment that includes crowded lobbies/theaters with moderate to occasionally high noise levels.
• Flexible and willing to move from area to area and perform different tasks as needed.
• Must be willing and able to work flexible hours/days, including evenings and weekends, reflective of the dynamic schedule of the theater.
• Experience, ability, and commitment to working with individuals and teams that are mixed across lines of difference such as race, gender-identity, sexual orientation, religion, ability, age, class and immigrant status.

The Guthrie Theater is located in the historic Mill District along the Mississippi River in Minneapolis, Minnesota. As the largest city in the state, Minneapolis offers a large variety of parks, lakes, great food, festivals, malls and more.

Be a part of a leading non-profit organization that is committed to serving not only the local Twin Cities community but the industry as a whole. In addition to a competitive pay rate, the Guthrie offers top-notch staff perks.

Sick Time One hour of sick time for every 30 hours worked (in concurrence with the Minneapolis Sick and Safe Time Ordinance) Transportation Subsidized passes for Metro Transit buses and trains Discounted pre-tax monthly ramp parking Discounted bike locker rental Discounted Nice Ride annual membership

Complimentary Tickets To Guthrie productions Discounted Tickets To all shows produced by the Guthrie To some performances hosted by the Guthrie Classes and Camps Discounts to Guthrie classes and camps

Other Employee Perks Wellness Program Guthrie Store discount Admission to opening night parties Affinity Groups

For the safety of our guests and staff, the Guthrie Theater requires employees to be fully vaccinated against COVID-19. Documentation of vaccination status must be provided if an offer of employment is made.

Applicants must submit a resume to be considered for this position.