The following duties are illustrative for this position. The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.

• Keeps the mission, vision, and values of the City of Port St. Lucie and Utility Systems Department at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
• Monitor systems daily and ensure immediate response to security or usability issues.
• Ensure schedulers and interface processes are monitored.
• Act as project manager for subject software upgrades and/or conversions as it relates to Utility Connection Support and Utility Billing software.
• Coordinates support to address issues with current and planned computer systems as they relate to Utility CMMS data and multiple software vendors.
• Assist Utility divisions in the implementation and maintenance including additions or updates to data within software interface systems.
• Collaborate with consultants and software manufacturers to research industry standards for best practices and examine new technologies as needed.
• Review and recommend improvements to work methods to increase productivity and efficiency through troubleshooting.
• Monitor systems to ensure that all authenticated system users have appropriately delegated access to the systems. Monitor daily scheduler and interface process between Utility Connection Support and Utility Billing software systems.
• Provide and/or coordinate ongoing training for employees and for changes to software and/or programs.
• Collaborate with others to ensure CMMS protocol is developed and implement daily Quality Control of data collection systems. Review reports to ensure accuracy of information and analyze discrepancies.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES
Carries out supervisory responsibilities in accordance with the City’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE
Graduation from an accredited college or university with a Bachelor’s degree in Business Administration, Organizational Management, or Project Management, or related field required. One (1) year of experience with Utility interfaces and CMMS required. Possession of valid Florida Driver’s License and maintenance of clean driving record required.

KNOWLEDGE, SKILLS & ABILITIES

• Proficient in Microsoft Word, Excel, Access, and PowerPoint.
• Advanced knowledge of City’s financial and accounting processes as related to Customer Information Systems (CIS), and advanced knowledge of potential CIS and Utility CMMS.
• Knowledge of business data processing applications.
• Knowledge of data systems concepts.
• Knowledge of personal computers and network systems.
• Knowledge of operating systems concepts.
• Ability to establish and maintain effective work relationships with department managers, employees, City departments, and the public.
• Ability to understand the workflow process between different systems and the affects changes have between interface systems.
• Ability to present complex information in an understandable and compelling manner.
• Ability to focus on the positive in every situation.
• Ability to stay centered when challenged.
• Ability to model respect for individuals, teams, and the organization.
• Ability to establish and maintain the trust and confidence of the department and public.

• Ability to communicate effectively in writing and orally.
• Ability to work under pressure and meet deadlines.

Ability to follow through with assigned tasksWhile performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel. The employee is frequently required to walk and reach with hands and arms. The employee is occasionally required to stand and stoop, kneel, and crouch. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.