• Job Description

  Req#: 504737

  Department Overview:	UW Athletics - Guest Services staff provide excellent customer service and assistance to over 1.6 million guests who attend games and events in our facilities annually.
  Anticipated Start Date:	Sept. 20th
  Anticipated End Date (If Applicable):
  Remote Work Eligibility Detail:	This position requires on site work. Remote work is not an option.
  Anticipated Hours Per Week:	Approximately 10-12 hours per week depending on student availability as well as our event schedule. Hours per week could be up to 25.
  Schedule:	Varies. Mainly evenings and weekends. Home football games are required. Flexible scheduling for all other events.
  Salary/Wage Range/Lump Sum:	$14.00 starting hourly rate. Rate increases with longevity and promotion within the department.
  Number of Positions:	50
  Qualifications:	Current college student or will be enrolled in college for the Fall 2023 semester.
  Knowledge, Skills & Abilities:	Ability to provide excellent customer service to our guests.
  Position Summary/Job Duties:	The primary duties of Guest Services staff include staffing the seating entrances, answering questions, assisting with guest issues, assisting ADA guests, and providing exceptional customer service to our fans. Guest Services staff work many of the events held within our athletic facilities including football, volleyball, men’s and women’s basketball, men’s and women’s hockey, WIAA state tournaments, concerts, UW Commencements, and other athletic department hosted events. There are additional opportunities to work as an athletic department facility tour guide.
  COVID-19 Considerations:	UW-Madison continues to follow necessary health and safety protocols to protect our campus from COVID-19. All employees remain subject to the COVID-19 Workplace Safety Policy: https://policy.wisc.edu/library/UW-5086. Please visit https://covidresponse.wisc.edu/ for the most up-to-date information.
  Physical Demands:	Standing for 4-5 hours during a shift.
  Institutional Statements:	Equal Employment Opportunity Statement: UW-Madison is an Equal Employment, Equal Access Employer committed to increasing the diversity of our workforce. Institutional Statement on Diversity: Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals. The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background-people who as students, faculty, and staff serve Wisconsin and the world. For more information on diversity and inclusion on campus, please visit: diversity.wisc.edu Accommodation Statement: If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website:https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/

• About the company

  The University of Wisconsin is a top-ranked research institution located in Madison, Wisconsin, providing exceptional education opportunities to undergraduates, graduate and professional students.

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