• Job Description

  Req#: R-619587

  Job Description

  As a UX Content Designer 2 at Nordstrom, you write concise, well-crafted UI content that adheres to a holistic, user-centered content strategy. In this role, you’ll collaborate with designers, researchers, content designers, and other key business stakeholders to write and test user-focused solutions for the Nordstrom Media Network, an advertising program that enables brands to share their stories with Nordstrom and Nordstrom Rack customers via on-site media campaigns. Your work will include, but not be limited to, brand emails and landing pages, integrations with our loyalty program, and project management support of a cross-functional XD team. You’ll help create innovative features and interactions that support Nordstrom’s legacy and ongoing charter for outstanding customer service.
  

  And who are we? The Nordstrom Experience Design content design team offers an extension of world-class customer service by leading the charge to inform, guide, and delight customers.Guided by empathy, we create responsible and accessible content using curiosity, data, and strategic thinking to address business needs and improve customer pain points. We think big while keeping an eye on the nuanced and iterate as needed.

  A day in the life…

  • Create detailed content design deliverables (microcopy/UI copy string documentation, informational/confirmation/error messages, notifications) to support Nordstrom's media network offering and effectively communicate UX thinking and business requirements
  • Leverage data, competitive examples, and user-centered design (UCD) principles to influence project direction in content-rich site and store experiences
  • Build relationships and collaborate with other Experience Design team members in research and design, as well as product managers, legal and compliance, digital merchandising, creative, marketing, and other key stakeholders
  • Own and manage your time and tasks effectively in an agile environment to support your team’s priorities and cadence
  • There is also a project management side to this role where you will be expected to maintain JIRA boards and manage the distribution of UX documentation via Sharepoint or Confluence
    

  You own this if you have…

  • 3+ years of experience in UX/UI writing, content design, and/or technical writing or copywriting
  • Bachelor’s degree in relevant field (Human-Computer Interaction, English, Communications, or similar) or equivalent practical experience
  • A portfolio of relevant UX examples demonstrating your proficiency in UX content, and the ability to discuss your involvement in the overall design process
  • Ability to build and maintain strong, positive working relationships and collaborate with core team members including content designers, designers, researchers, and product managers
  • Understanding of UX workflow and how UX fits into overall product development lifecycle
  • Excellent organizational and communication skills and ability to oversee many moving parts
  • Experience with tools such as Mural and Figma; AI tools a plus
  • Experience with Jira and Confluence
  • Experience working for retail or web-based companies; ad/media network experience a plus
  • Experience with Agile development process a plus

  We’ve got you covered…

  Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:

  • Medical/Vision, Dental, Retirement and Paid Time Away
  • Life Insurance and Disability
  • Merchandise Discount and EAP Resources

  A few more important points...

  The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

  Nordstrom will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

  Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com .

  © 2022 Nordstrom, Inc

  Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.

  Pay Range Details

  The pay range(s) below are provided in compliance with state specific laws. Pay ranges may be different in other locations.

  Colorado, Rhode Island, Nevada: $99,000-$153,500, Washington, California, New York: $99,000-$172,500

  This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_16.pdf

• About the company

  An incredible eye for what's next in fashion. A passionate drive to exceed expectations. For more than 100 years, we've worked to deliver the best possible shopping experience, helping our customers express their style—not just buy fashion. Nordstrom, Inc. is a leading fashion retailer offering compelling clothing, shoes and accessories for men, women and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.

Notice