Responsibilities:

• Conduct qualitative research (user studies, interviews, ethnography, secondary research) on multiple aspects of how users experience Uber Freight products
• Plan, and execute actionable research that meets stakeholder objectives and needs
• Present research findings and recommendations to project stakeholders through written reports and oral presentations, and demonstrate impact
• Demonstrate strong analytical and problem solving skills, and the ability to quickly develop recommendations based on quantitative and qualitative evidence
• Work with the core UX teams to turn user insights into actionable recommendations
• Strong capability to gain the trust of teams and show the benefit of research
• Answer stakeholder questions and represent the findings uncovered during research

Minimum qualifications:

• BA/BS in Computer Science, Design, Human-Computer Interaction, Experimental Psychology, Anthropology, Information Science or related field or equivalent practical experience
• 0-2 years of prior work experience in some kind of a research setting
• Strong oral and written communication skills

Preferred qualifications:

• Strong understanding of strengths and shortcomings of different research methods, including when and how to apply them during each product phase
• Organized, detail oriented and able to work independently on multiple projects at once
• Excellent assessment and analysis skills
• Demonstrated proficiency with office productivity tools including email, web browser, web apps, spreadsheets/word processors/slides (Google or Microsoft apps)
• Strong interest in and familiarity with technology products
• Design aptitude
• Self starter, taking initiative keeping relevant partners in the loop
• Open to feedback, great at implementing them back into one’s work quickly
• Quantitative skills are a plus

Your takeaways:

• You get personalized coaching and will learn how to conduct UXR from experienced researchers
• You get to both practice research and influence design decisions in a single internship
• Share your work with your program post-internship
• You meet some of the most influential people at Uber Freight via this project
• A competitive intern salary
  
  

As a UX Research Intern, you will conduct research, analyze real user behavior and work with Senior Product researchers, Designers, Product Managers, Program Managers, Operations and Engineers to improve Uber's current and future products.

On a day to day basis, you will focus on understanding different team’s study objectives. You will clarify participant requirements, plan the logistics of recruitment and run ongoing studies in your region. You'll operate with awareness of our ethical obligations to our participant candidates, including informed consent and privacy concerns.

If you are a responsible and organized individual who can keep tabs on many projects, pay close attention to details, and plan well while accommodating the unexpected, then you will thrive in this role. Using your strong communication skills, you will engage members of the complicated logistics web of America, including truck drivers, coordinators, dispatchers, company owners, shippers, and even our own internal logistics teams.

In the bigger picture, your work will focus on improving Uber Freight products like the Uber Freight carrier app, the shipper TMS, or internal tools that empower our operations teams.

You are encouraged to identify new opportunities for user experience improvements. We strive to understand the inherent behaviors of our users and translate them into product guidelines. You will be empowered to run your own studies, advocate for product and design changes, and ultimately guide our product vision forward through data-driven insights.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)