• Job Description

  Req#: 134987

  Job Details

  Job Location: Collins Lake and Grand Lodges Resorts - Government Camp, OR

  Salary Range: Undisclosed

  Description

  Are you a people-person who thrives in a fast-paced environment? Do you love the idea of working in the heart of Mt. Hood’s outdoor paradise? We’re looking for a friendly, detail-oriented individual to join our front desk team and help guests make the most of their mountain getaway.

  About the Role:
  As a Guest Relations Specialist at Collins Lake Resort, you'll help guests feel welcome from the moment they call to the moment they check out. This role combines front desk duties, reservation support, and guest communication in a fast-paced resort environment. If you're dependable, detail-focused, and passionate about hospitality, we’d love to have you on board.

  What You’ll Do:

  As a frontline member of our hospitality team, you’ll be at the heart of our operation where no two days are ever the same! You’ll be the friendly voice on the phone and the welcoming face at check-in, helping guests plan unforgettable getaways in the Mt. Hood area. Whether you're securing last-minute reservations, solving real-time challenges, or connecting guests with local adventures, you’ll be making magic happen behind the scenes and on the front lines.

  Your day might include:

  • Booking reservations with accuracy, speed, and a smile
  • Welcoming guests upon arrival and making them feel right at home
  • Handling phone calls, emails, and guest requests with professionalism and energy
  • Solving problems creatively to ensure every guest leaves happy
  • Regularly communicating via text feeds with housekeeping, maintenance, and other departments to help keep daily operations running smoothly
  • Processing payments and handling transactions with care and attention to detail
  • Work on a variety of projects during the shoulder seasons

  If you love multitasking, staying organized, and being the go-to person people can count on—you’ll thrive in this role.

  Qualifications

  
  

  • What We’re Looking For:

  • Exceptional customer service and communication skills
  • Comfortable working both independently and as part of a team
  • Maintain a professional appearance

  • Why Join Us?

  • Get discounted or free passes to the activities you love most! This includes a free season pass to Mt. Hood Skibowl, 120 points, and more.
  • Work in a fun, fast-paced environment in a beautiful mountain setting
  • Help guests create unforgettable vacation memories
  • Opportunities for growth within the company
  • Medical, Dental, Vision, and 401k options once hour requirements are met
  • Confident with Microsoft Office and Internet navigation
  • Strong multitasking abilities in a dynamic environment
  • Dependable and punctual with a can-do attitude
  • Availability on weekends and holidays
  • Previous front desk or hospitality experience is a plus

  • NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. I have read and understand the job requirements stated in this job description and verify that I can perform the essential functions of the job with or without accommodations

• About the company

  Mount Hood Skibowl is a recreation area on Mount Hood located near Government Camp, Oregon.

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