• Job Description

  Req#: 23338

  SUMMARY

  The Grand Sierra Resort Hotel Operations Department is seeking a talented and qualified individual to serve as a Valet Runner. The successful candidate should be outgoing and friendly with a gregarious personality and a natural talent for customer service. Team Member is responsible for parking and picking cars within the Valet department. Team Member must exhibit courteous hospitality at all times and fully own each guest issue. When in communication with the guest, the Team Member must be proactive in every area, including offering additional services. Strives to continually improve guest satisfaction and maximize the financial performance of the department.

  ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

  • Open hotel main doors and assist guests/visitors entering and leaving the property.
  • Assist guests with opening/closing vehicle doors.
  • Welcome guests and visitors with appropriate greetings of the day.
  • Acknowledge and greet guests within 25 to 30 seconds and provide professional, fast and friendly service.
  • Able to communicate parking procedures to guests/visitors.
  • Tag guest vehicle keys with date & time, registration number, make/model, room number or contact number of the guest.
  • Verify guests ticket with the one attached to the key before handing over keys or vehicle to the guest.
  • Able to effectively park and retrieve guests cars without causing damage to the vehicle.
  • Ability to drive and operate manual and automatic transmission vehicles.
  • Able to provide guests with information regarding property facilities, amenities, services, special events
  • Give fond farewell to all guests who are departing as per GSR standards
  • Monitor and direct personal and commercial vehicle traffic on property, including guest vehicles, taxi cabs, limousines, buses and rideshare.
  • Responsible to maintain the security of vehicles, belongings kept inside the car and vehicle keys.
  • Responsible to follow up with guests to ensure their requests or problems have been met to their satisfaction.
  • Document and report all vehicle incidents like damages, accidents, theft, missing articles etc..
  • Report accidents, injuries, and unsafe work conditions to the supervisor or manager.
  • Monitor and maintain safety, security, and cleanliness of parking areas, portico and in the key booth
  • Re-route traffic when parking facility reaches maximum capacity and ensure staff is informed.

  QUALIFICATIONS

  Previous valet experience preferred, must be 19 years of age with 3 years driving experience.

  EDUCATION

  High School Diploma or GED certificate.

  LANGUAGE SKILLS

  Excellent communication skills both written and oral. Fluent in English language. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company. Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.

  REASONING ABILITY

  Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form.

  CERTIFICATES, LICENSES, REGISTRATION

  Must obtain and maintain Alcohol Awareness Card. Must produce acceptable driving record per GSR SOP from DMV annually to present to management to remain in position.

  PHYSICAL DEMANDS

  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must consistently be able to lift and/or move up to 65 pounds. The employee must be able to consistently run/jog for more than 50% of their shifts to ensure efficient drop off and pick up of cars. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus.

• About the company

  Grand Sierra Resort is the leading resort, hotel, entertainment, and meeting and convention space in Reno-Tahoe. With nearly 2,000 hotel rooms and over 200,000 square feet of meeting and convention space we offer the area’s most complete resort destination. The property offers a wide variety of accommodations for the everyday business traveler to the complete family vacation with amenities and unique venues that include 11 restaurants (such as Charlie Palmer Steak) retail shopping, headliner entertainment, a 2-screen movie theater, a 50-lane championship bowling center, outdoor thrill rides, aqua golf driving range and more. Reno-Tahoe has favorable weather year-round and more than 300 days of sunshine. Let us show you why we are the destination for exciting vacations and unconventional meetings.

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