• Job Description

  Req#: R8784

  Management Level

  G

  EQ is a leading international provider of shareholder, pension, remediation and credit technology. With over 5,000 employees, it supports 37 Million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.

  EQ’s vision is to be the leading global share registrar, offering complementary services to its client base.

  Equiniti specialises in providing share registration and related client services and has an exciting opportunity for an enthusiastic Technical Specialist to join our team. Previous experience in share registration and financial services is not required and full training on our products and systems will be provided. What is important is that you have the right attitude and skillset. You could come from a customer service or operations background and demonstrate good leadership skills. This is a great opportunity to get started in our business or take the next step up. Gaining hands on experience in managing people and service priorities.

  Based within our Specialist Boardroom Events team, you will manage a selection of products linked to share registration. You will be the primary point of escalation for queries and issues from clients and Relationship Managers. Ensuring services are delivered on time and meet set SLAs.

  Core Duties/Responsibilities

  • Managing the day to day running of services, ensuring all deadlines are met and issues are escalated appropriately
  • Become the Subject Matter Expert for your products, being a key contact for clients and members of the Relationship team
  • Help to embed a culture of continuous improvement within the team, identifying areas requiring change
  • Take part in team meetings and help shape how the team operates and choses its targets and priorities
  • Oversee the ongoing updating of client specs and process instructions
  • Deliver training to members of the team

  Skills, Capabilities and Attributes:

  The successful candidate should possess the following skills and behaviours:

  • Be a good team player
  • Good communication and organisational skills
  • Able to build relationships
  • Good attention to detail
  • Flexible and ‘can do’ attitude
  • Strong IT skills

  EQ Benefits

  Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

  • 28 days + 8 bank holidays. Option to buy more days through salary sacrifice.
  • A cash payment annually towards flexible benefits, e.g. dental insurance, gym membership, the above extra holiday etc.
  • 4 x Life Assurance.
  • Company sick pay (2 months full pay, 2 months half, following probation).
  • Matched pension scheme (e.g. you pay in 6%, EQ pay in 6%), up to 10% each side (20% in total).
  • Discounts with major retailers (EQ Wins).
  • Maternity or adoption leave of 3 months full pay, with return to work bonus / 2 weeks paid paternity leave.

  We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

  Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

• About the company

  Equiniti Group plc is a British-based outsourcing business focused on financial and administration services.

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