Job description

Job responsibilities

Please refer to the job description attached for the full list of role responsibilities.

Under the supervision of a senior staff member:

• Act as first point of contact and welcome for queries for patients, referring professionals and staff from other trusts/hospitals.
• Input and update accurate patient attendance on Careflow, personal and appointment details.
• Assist with clinic preparation- ensuring notes are ready with vascular clinic paperwork attached.
• Assist and take part in audit as required.
• Receive patients at the entrance to the waiting area if asked to by the vascular nurses. Ensure that the patients are aware of the location of the toilets, call button etc.
• Work in Vascular HOT and Diabetic foot clinic. Complete baseline vascular tests (training will be given) and assist the vascular team as required.
• Ensure safe manual handling
• Report the vascular test results on CRIS/Careflow Systems(training).
• Remove and replace dressings and basic patient care in the outpatient setting.
• Removal of cannula if required (training will be given)
• Answer office phones and pass messages on to the vascular nurses.
• Be proactive in maintaining and tracking equipment used for vascular tests and ensure that dressing supplies within clinic are topped up in preparedness for clinic daily.
• When required escort patients to and from other departments. i.e. CT/Xray/Discharge lounge and undertake any other duties which are appropriate to the post, as agreed with line manager.
• Have a flexible approach to enable the continuous smooth running of the department.
• When required assist in booking outpatient appointments by telephone with the patient/family member for the diabetic foot clinic and the vascular hot clinic using a protocol to allocate appointments.
• When required allocate and offer appropriate appointment times using independent judgement in line with departmental guidelines, advice and support in doing so is always available from clinical team members.
• Adhere to trust and departmental guidelines.
• Participate in annual appraisal reviews.

Job responsibilities

Please refer to the job description attached for the full list of role responsibilities.

Under the supervision of a senior staff member:

• Act as first point of contact and welcome for queries for patients, referring professionals and staff from other trusts/hospitals.
• Input and update accurate patient attendance on Careflow, personal and appointment details.
• Assist with clinic preparation- ensuring notes are ready with vascular clinic paperwork attached.
• Assist and take part in audit as required.
• Receive patients at the entrance to the waiting area if asked to by the vascular nurses. Ensure that the patients are aware of the location of the toilets, call button etc.
• Work in Vascular HOT and Diabetic foot clinic. Complete baseline vascular tests (training will be given) and assist the vascular team as required.
• Ensure safe manual handling
• Report the vascular test results on CRIS/Careflow Systems(training).
• Remove and replace dressings and basic patient care in the outpatient setting.
• Removal of cannula if required (training will be given)
• Answer office phones and pass messages on to the vascular nurses.
• Be proactive in maintaining and tracking equipment used for vascular tests and ensure that dressing supplies within clinic are topped up in preparedness for clinic daily.
• When required escort patients to and from other departments. i.e. CT/Xray/Discharge lounge and undertake any other duties which are appropriate to the post, as agreed with line manager.
• Have a flexible approach to enable the continuous smooth running of the department.
• When required assist in booking outpatient appointments by telephone with the patient/family member for the diabetic foot clinic and the vascular hot clinic using a protocol to allocate appointments.
• When required allocate and offer appropriate appointment times using independent judgement in line with departmental guidelines, advice and support in doing so is always available from clinical team members.
• Adhere to trust and departmental guidelines.
• Participate in annual appraisal reviews.

Person Specification

Education/Training/Qualifications

Essential

• Level 3 NVQ/ QCF Diploma in Healthcare or equivalent experience together with Level 2 Qualification
• GCSE grade A- C (grade 4 and above) or equivalent in English
• GCSE grade A- C (grade 4 and above) or equivalent in Maths
• Evidence of full-time education achievements

Desirable

• Completion of Band 3 Clinical Skills Training i.e venepuncture, cannulation, physiological measurements

Work Experience

Essential

• At least 12 months experience of working in a health or social care setting
• Prior experience as a support worker
• Experience of time management skills and prioritising work

Desirable

• Recent experience in a hospital setting
• Up to date wound care knowledge and experience of wound care

Knowledge/Skills/Abilities

Essential

• Effective and appropriate communication skills both written and verbal
• Able to complete appropriate documentation accurately
• Demonstrate an awareness of healthcare work and policies and procedures
• IT skills, basic word, Email, keyboard skills
• Committed to providing high quality patient care

Education/Training/Qualifications

Essential

• Level 3 NVQ/ QCF Diploma in Healthcare or equivalent experience together with Level 2 Qualification
• GCSE grade A- C (grade 4 and above) or equivalent in English
• GCSE grade A- C (grade 4 and above) or equivalent in Maths
• Evidence of full-time education achievements

Desirable

• Completion of Band 3 Clinical Skills Training i.e venepuncture, cannulation, physiological measurements

Work Experience

Essential

• At least 12 months experience of working in a health or social care setting
• Prior experience as a support worker
• Experience of time management skills and prioritising work

Desirable

• Recent experience in a hospital setting
• Up to date wound care knowledge and experience of wound care

Knowledge/Skills/Abilities

Essential

• Effective and appropriate communication skills both written and verbal
• Able to complete appropriate documentation accurately
• Demonstrate an awareness of healthcare work and policies and procedures
• IT skills, basic word, Email, keyboard skills
• Committed to providing high quality patient care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North Bristol NHS Trust

Address

Southmead Hospital

Southmead Road

Bristol

BS10 5NB

Employer's website

https://www.nbt.nhs.uk (Opens in a new tab)