BHS Network TX
VBC Customer Services Representative I - Remote
This job is now closed
Job Description
- Req#: 84435119408
Employer Industry: Healthcare Services
Why consider this job opportunity:
- Salary up to $21.80 per hour
- Potential eligibility for a signing bonus for qualified new hires
- Comprehensive benefits package including medical, dental, vision, and life insurance
- Paid time off starting at a minimum of 12 days per year, plus 10 paid holidays
- Opportunity for career advancement within a well-established healthcare organization
- Supportive work environment with a focus on providing excellent customer service
What to Expect (Job Responsibilities):
- Answer incoming phone calls from providers, health plans, and members regarding eligibility, benefits, claims, and authorizations
- Retrieve and manage voice mail messages to ensure timely communication
- Provide accurate information on eligibility, benefits, claims, and referral status
- Assist in resolving issues related to claims, authorizations, and eligibility inquiries for providers
- Maintain a strong focus on delivering a positive customer experience
What is Required (Qualifications):
- High school diploma or equivalent required; bachelor's degree preferred
- 1-3 years of customer service experience in a call center or healthcare environment
- Excellent verbal and written communication skills
- Detail-oriented with strong organizational skills and the ability to manage multiple tasks
- Knowledge of CPT, ICD-10, HCPCS codes, and billing forms such as HCFA1500 and UB04
How to Stand Out (Preferred Qualifications):
- Previous experience in a healthcare-related call center
- Familiarity with healthcare regulations and compliance
- Strong problem-solving skills and ability to handle complex inquiries
- Proficiency in using computer systems and software relevant to the healthcare industry
#HealthcareServices #CustomerService #CareerOpportunity #CompetitivePay #BenefitsPackage
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