Initial Posting Date:

11/12/2023

Application Deadline:

11/26/2023

Agency:

Department of Human Services

Salary Range:

$3,265 - $4,913

Position Type:

Employee

Position Title:

VEC Benefit & Eligibility Worker (Human Services Specialist 3) Bilingual Encouraged

Job Description:

We want you to join our Hillsboro Virtual Eligibility Team!

We are proud to be an Equal Opportunity Employer. We are actively working to build an equitable agency with the Equity North Star as our guide toward our vision of an agency free of racism, discrimination and bias. We believe that teams in which everyone can show up as their full authentic self are key to creating a thriving workforce that can better serve communities. We welcome members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to apply.

Are you looking for a career that allows you to work from home part of the time or a non-traditional schedule works best for you? Do you want the opportunity to make a positive impact on the lives of Oregonians in need of resources to achieve wellbeing? If you want a career that makes a difference in the lives of more than 1 million Oregonians, we invite you to apply today!

Bilingual Encouraged

While this position does not require bilingual language skills, there is a need in the communities that we serve, and all are encouraged to apply. Bilingual differential pay is provided to positions that require to use a language other than English to fulfill their job duties within their position. Bilingual differential pay is 5% of the employee's base pay.

We are seeking a Virtual Benefit & Eligibility Worker to join our Hillsboro Self Sufficiency team.

• This position is in our Virtual Eligibility Center (VEC) and responds to a high volume of calls assisting Oregonians.

• The schedule for this position is Monday-Friday, 10am – 7pm.

• VEC positions are hybrid, working in office 3-4 days per month.

• Staff are required to come into the office for ongoing trainings, meetings, and reviews.

Oregon Department of Human Services (ODHS), A place to belong and make a difference!

• When you join the ODHS , you join a community of over 10,000 employees dedicated to serving and helping Oregonians achieve wellbeing and independence through opportunities that protect, empower, respect choice, and preserve dignity.

• Connect with ODHS Employee Resource Groups (ERGs) and find a place to belong, build community and participate in shared learning. ERGs are employee-driven committees that support each other as well as the ODHS’ overall mission and vision.

• We are committed to building an antiracist and equitable agency. Equity is foundational to our role as a human services agency, and we are committed to integrating equity into all we do. The Equity North Star has four points that explain the agency's goals related to equity, inclusion, and racial justice.

• We know that life is unpredictable and ODHS cares about keeping you well. Enjoy a work-life balance, 11 paid holidays a year, flexible work schedules, and competitive benefits packages including health, dental, vision and much more!

What you need to qualify

• Two years of experience determining eligibility for an agency program by interviewing to assess the needs of clients, and interpreting and applying the policies, rules, and guidelines that are applicable to the client's situation.

• Any college courses may be substituted for the two years of general experience on a year-for-year basis (45 quarter hours is equivalent to one year of experience.) A photocopy of your transcripts must be attached to your application materials if using college courses to meet the minimum qualifications.

• Individuals with bilingual language skills are encouraged to apply but is not a requirement for this position. Bilingual differential pay is contingent upon passing test(s) evaluating your proficiency in a language other than English.

A complete (long version) resume or application with job duties for each role listed is the best way to show that you meet the minimum requirements or possess transferrable skills for this position. Your application or resume will also be used in determining what pay salary step you fall in with the pay equity assessment if you are the successful candidate.

Essential attributes

We are looking for candidates with:

• Demonstrated experience making decisions and resolving problems using independent judgement.

• Demonstrated customer service skills preferably in a high-volume and high production call center setting.

• Experience eliciting information from customers/clients by phone, obtaining pertinent information, and communicating decisions, preferably relating to determining eligibility.

• Experience interpreting and applying Federal & State rules, regulations, policies, and procedures preferably for government assistance programs. Experience explaining the technical guidelines, rules, policies, etc., to a non-technical audience.

• Experience working objectively and in a supportive way with people under emotional and financial stress and from a variety of cultures.

• Experience with prioritizing and self-managing daily work successfully.

• Experience working independently and in a team environment.

Please be sure to clearly describe how you meet these attributes within your application materials. These attributes will be used to determine which candidates will be selected to move forward in the process. Make sure to read the ‘How to Apply’ section for any other requirements.

Your duties at a glance

The Self Sufficiency Offices help with food benefits (SNAP), cash for families (TANF), childcare assistance (ERDC), medical, refugee services, and domestic violence services.

Self-Sufficiency Programs Mission:

To provide a safety net, family stability and a connection to careers that guide Oregonians out of poverty.

As a VEC Benefit & Eligibility Worker, you will:

• Determine initial eligibility for Medicaid, APD Financial Eligibility, TANF, Domestic Violence services, SNAP, Medical and Employment Related Day Care applicants.

• Interview applicants by phone to gather information needed to assess and determine if there is a need for services and benefits.

• Assessing client family strengths and needs, connecting families to other resources and programs.

• You will update narrative report summarizing new information from client and collateral sources, and conclusions.

Working conditions

• May requires sitting at a terminal and telephone for prolonged periods of the workday.

• May require a valid driver’s license or other acceptable method of transportation.

• May interact with clients who are under emotional or financial stress.

• This position is hybrid, working in office 3-4 days per month.

How to apply

Your work history profile, cover letter, and resume are the perfect opportunity to highlight your interest in the position and showcase your skills and experience that make you the best candidate for the position.

• Please upload a resume or complete the Workday history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• A cover letter is not required for this application. However, you may attach one if you wish. This may help the manager understand better how you possess the essential attributes.

• Current State of Oregon employees : Apply via your employee Workday account. Ensure that your Workday is updated and includes your work and education history.

• After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.

Additional requirements:

• Finalists for this position will be subject to a computerized criminal history and abuse check. Adverse background information will be reviewed and could result in withdrawal of a conditional job offer or termination of employment.

• May require a valid driver’s license or other acceptable method of transportation.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Helpful information

• This position is represented by the Service Employees International Union (SEIU).

• This recruitment may be used to fill future vacancies.

• Have questions about Workday, and want some tips on understanding the state application process? Check out our Oregon job opportunities page.

• If you need an accommodation under the Americans with Disabilities Act (ADA), have questions or need assistance with the application process, please contact Yvette Sather-Medford via email yvette.c.medford@odhs.oregon.gov . Please be sure to include the job requisition number.

Come for a job. | Stay for a career. | Make a difference... for a lifetime!