This job is now closed
Job Description
- Req#: 377322
About Us
At Foundever, we deliver leading CX solutions to global industry clients that offer their consumers an array of products including customer service, technical support and warranty options. You will find our call center jobs surprising. All our calls are inbound calls only - no cold calling. We invest in our people by providing paid training along growth and development opportunities. 84% of our management are promoted from within.
About Foundever ™
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX.
Responsibilities
SUMMARY OF RESPONSIBILITIES
Ensure that calls are handled professionally.
Provide direction and guidance to guarantee the consistent achievement of key performance metrics.
Achieve, measure, report, and communicate metric goal attainment for assigned team.
Ensure accurate and timely communication of client and campaign issues to Manager Site Operations.
Consistently achieve goals for the number of call monitoring per week and scores for an assigned team of customer service agent team for skills expansion and promotional opportunities.
Perform other duties as assigned.
QUALIFICATIONS
Minimum of 12 to 18 months of call center experience preferably as a product specialist.
Demonstrated interpersonal, coaching, and supervisory skills.
KNOWLEDGE/ABILITIES
Demonstrated ability to set priorities and multi-task.
Excellent verbal and written communication skills.
Good computer skills (hardware, operating systems, Internet).
EDUCATION
Four-year college degree or directly related work experience.
About the company
At Sitel Group, we redefine the way brands connect with their customers – one experience at a time. With our People First culture, we have a commitment to our associates to allow for tremendous growth across an exciting range or global opportunities, including working from home. In fact, around 93 percent of our non-agent positions are filled by internal talent today. We know our success is due to our diverse, talented and passionate people. Begin your journey today!
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.