The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods. Through our work, we are committed to contributing to a sustainable future, both for fashion and for our employees. Authenticity is a core component of our business; we value it in our products and we celebrate it across our teams by encouraging every TRR employee to bring their REAL authentic selves to work each day. We’re hiring, and we’d love for you to join our dynamic team!

The Vendor Exceptions coordinator role plays a huge impact in the overall success of the flow of product throughout the pipeline. In this role you will work closely with our partners in Vendor Sales, FJW, and photo. You will oversee the flow of all Vendor items throughout the FJW pipeline to maintain and drive SLa as well as resolve all Exceptions on a daily basis.

What You Get To Do Every Day

Supplies/Inventory Maintenance

Collect all supplies including bubble mailers from the Dock area that are needed to ensure the Receiver can process efficiently
Review all landed packages ensuring the CIDs are uploaded correctly in Dior before handing packages to the receiver

If CID is not uploaded, send email to the BDM/VC requesting upload as soon as possible

Review Daily reporting to monitor queues and backlog of each department
Review FJW & Photo queues and investigate any lingering units falling outside of SLA that need to be expedited
Collaborate with FJW coordinators, and photo leadership to locate and expedite all dated units
Scan all units for cycle count weekly to ensure item traceability

Exceptions

Monitor Exceptions rack throughout the day to review items for next steps
Exceptions include: Additional units, shortages, pricing adjustments, and Rejections
Communicate all Exceptions via email to the Vendor sales team. (BDM/VC)
Emails consist of photos of the item, including a detailed explanation as to what the issue is
After communicating the Exception, place item on pending Exception rack (L12-FJW-VNDR-EXC-01)
Once follow up is received from the Vendor Sales team - resolve Exception based on their response

Additionals - Add in / RTC
Shortages - Confirm item was not sent, or will be shipping separately
Pricing Adjustments - Proceed with adjustment / RTC
Rejections - Confirm RTC address for shipment / and follow up questions

Review and document all Rejected units on the RTV Doc
Include address confirmation and Rejection reason for all units
Once the address is confirmed, units are ready to be shipped out with close attention detail
Partner with the Dock team to ship all units in a timely manner and include a packing slip for each parcel
Once shipped, follow up and confirm tracking numbers with the BDM/VC.

Scanning/Transfers

Scan all units Ready for photo once completed by FJW Specialists.
Pull all Children units aside for review.
Transfer all Ready for photo Parent skus to photography.
Review each child sku to ensure that the unit has not been ungrouped. Once confirmed, scan all child skus to restock and transfer all units to the restock cage for Putaway
When mixed CIDs come in, ship any items not FJW (accessories) to Perth to be processed
Review incoming transfers from Perth to have units processed

What You Bring To The Role

Minimum Requirements:

Minimum 1 year of experience working in ecommerce warehouse or production setting, achieving hourly quotas
Strong leadership aptitude and a desire to grow into a management role
Ability to work well independently, but lead by example in a team environment
Outstanding oral and verbal communication; comfortability with cross functional communication
Positive and encouraging demeanor with ability to motivate others
Ability to read and understand KPIs and Looker reports
Great time management skills and ability to prioritize daily tasks
Strong attention to detail, highly motivated, and proactive
Internal candidates must have positive KPI’s and productivity metrics

Preferred Requirements:

Proficiency with Mac OS, Google Suite
Leadership experience

The expected hourly rate for this role is $19.50 - $19.50. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

GHR8845 #LI-LS10 #LI-Onsite

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Vendor Exceptions Coordinator

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