• Job Description

  Req#: 19236
  Who are we hiring? The Venue Technology Engineer will be responsible for supporting the management and user experience of all venue technology including POS Systems, Electronic Payment, Mobility, Wireless Systems and Networking. This engineer will work in a service-oriented, client-centric culture and is expected to cultivate and maintain client relationships, enhance knowledge-centered support, and implement and monitor best-practice processes and systems to achieve operational excellence within the framework of all venue technology functions. What will you do? · Ensure business continuity through the successful operation of the hardware devices that comprise our multi-vendor, multi-platform and end-user business environment. · Manage the venue cabling, network, and security platforms. · Support operations of all wired and wireless systems in the venues, ensuring the customer experience is not impacted. · Assists in maintaining and supporting technological revenue generating applications/systems for our food & beverage, merchandise, and guest operations functions for Sphere events. Applications/Systems include (but are not limited to) Point of Sale (POS), ticketing, inventory, warehousing, guest services, IPTV and reconciliation systems. · Responsible for implementations and operational issues related to technology products. · Supports venue operations with any equipment or cabling installations and repairs. · Communicate with customers and IT staff on outstanding requests to ensure timely completion of tickets and leverage all required support groups to resolve support issues. · Identify problems and take corrective action within established guidelines. · Oversee responses to customer inquiries and error notifications via Phone or Emails. · IT projects support for major project initiatives in various technology domains such as POS Systems, Electronic Payment, Mobility, and Networking. · Collaborate with peers to create a working environment that ensures success at all levels within the department. · Provide venue customer support solutions. · Support venue events as needed. What do you need to succeed? · 5+ years’ experience performing end-to-end service delivery responsibilities in client or network services · Demonstrated experience leading professional IT support operations based on industry best practices · Must have extensive knowledge of structured cable system designs and implementations · Proven experience leading projects focused on designing and/or implementing new or significantly enhanced IT services · Hands on technical experience with networking (LAN/WAN, TCP/IP, patching, etc.) · Understanding of scaling automation networks and tools · Solid experience with POS, CCTV, IPTV and other venue systems within large enterprise networks · Understanding and comfort with wi-fi technologies · Highly organized and detail oriented with exceptional leadership and customer service skills · Able to manage time effectively, independently, and produce work on schedule. Need to prioritize and manage across multiple, often time-sensitive initiatives · Strong verbal and written communication skills, with an ability to create business correspondences · Strong interpersonal skills, and the ability to communicate clearly with customers, staff, senior management, vendors and contractors · An ability to present and discuss technical, functional information concisely that explains the issues at hand, including presenting options for the team to discuss for problem resolution · Demonstrate ability to work well with all business units, IT vendors and business clients · Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations and issues · Excellent planning skills in both tactical and strategic initiatives · Proven ability to conceptualize and execute deadline-driven projects, with strong bias for action and ability to prioritize multiple, competing priorities · Adept at applying process management and continuous improvement tools and techniques Why is MSG for me? Sphere Entertainment Co. is a premier live entertainment and media company. The Company includes Sphere, a next-generation entertainment medium powered by cutting-edge technologies to redefine the future of entertainment. The first Sphere venue is currently under construction in Las Vegas. In addition, the Company includes MSG Networks, which operates two regional sports and entertainment networks, MSG Network and MSG Sportsnet, as well as a direct-to-consumer and authenticated streaming product, MSG+, delivering a wide range of live sports content and other programming. More information is available at www.sphereentertainmentco.com. We focus on Career Development and Invest in YOU At MSG, we recognize the importance of upskilling employees’ talents and strengths so they can drive their careers forward. We are proud to offer a robust set of tools and resources to help employees understand their interests and purpose, harness their talents and obtain the skills they need to reach the next step in their careers. Growth and longevity for our employees are top priorities here. We value diversity and are looking for extraordinary employees of all backgrounds At MSG we value diversity and are looking for extraordinary employees of all backgrounds! MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law requirements, MSG complies with all applicable state and local laws governing nondiscrimination in all locations. #LI-AB1
  · 5+ years’ experience performing end-to-end service delivery responsibilities in client or network services · Demonstrated experience leading professional IT support operations based on industry best practices · Must have extensive knowledge of structured cable system designs and implementations · Proven experience leading projects focused on designing and/or implementing new or significantly enhanced IT services · Hands on technical experience with networking (LAN/WAN, TCP/IP, patching, etc.) · Understanding of scaling automation networks and tools · Solid experience with POS, CCTV, IPTV and other venue systems within large enterprise networks · Understanding and comfort with wi-fi technologies · Highly organized and detail oriented with exceptional leadership and customer service skills · Able to manage time effectively, independently, and produce work on schedule. Need to prioritize and manage across multiple, often time-sensitive initiatives · Strong verbal and written communication skills, with an ability to create business correspondences · Strong interpersonal skills, and the ability to communicate clearly with customers, staff, senior management, vendors and contractors · An ability to present and discuss technical, functional information concisely that explains the issues at hand, including presenting options for the team to discuss for problem resolution · Demonstrate ability to work well with all business units, IT vendors and business clients · Proven ability to perform well under stress when confronted with emergency, critical or unusual customer situations and issues · Excellent planning skills in both tactical and strategic initiatives · Proven ability to conceptualize and execute deadline-driven projects, with strong bias for action and ability to prioritize multiple, competing priorities · Adept at applying process management and continuous improvement tools and techniques
  · Ensure business continuity through the successful operation of the hardware devices that comprise our multi-vendor, multi-platform and end-user business environment. · Manage the venue cabling, network, and security platforms. · Support operations of all wired and wireless systems in the venues, ensuring the customer experience is not impacted. · Assists in maintaining and supporting technological revenue generating applications/systems for our food & beverage, merchandise, and guest operations functions for Sphere events. Applications/Systems include (but are not limited to) Point of Sale (POS), ticketing, inventory, warehousing, guest services, IPTV and reconciliation systems. · Responsible for implementations and operational issues related to technology products. · Supports venue operations with any equipment or cabling installations and repairs. · Communicate with customers and IT staff on outstanding requests to ensure timely completion of tickets and leverage all required support groups to resolve support issues. · Identify problems and take corrective action within established guidelines. · Oversee responses to customer inquiries and error notifications via Phone or Emails. · IT projects support for major project initiatives in various technology domains such as POS Systems, Electronic Payment, Mobility, and Networking. · Collaborate with peers to create a working environment that ensures success at all levels within the department. · Provide venue customer support solutions. · Support venue events as needed.

• About the company

  MSG Sphere at The Venetian is a sphere-shaped music and entertainment arena being built in Paradise, Nevada, near the Las Vegas Strip and east of the Venetian resort.

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