• Job Description

  Req#: R0018716
  As a Product Trainer, you will oversee the enablement and training of the Verafin software application for financial institutions. Successful Product Trainers are driven self-starters who love working with their customers to solve complex problems. They thrive in a fast-paced and ever-changing environment. And above all else, they are passionate team players who are continuously seeking opportunities to grow and improve!

  Role Responsibilities

  • Schedule and conduct online software training for banks and credit unions

  • Ensure training timelines are met using effective time management skills

  • Manage day-to-day operational aspects of multiple ongoing training projects

  • Respond to customer questions in a timely fashion

  • Keep up to date on financial regulatory requirements and industry trends

  • Create and maintain internal resources/documentation

  • Work cross-functionally with other teams on project implementation

  • Continually seek opportunities to increase customer satisfaction and build client relationships

  • Develop and customize customer training plans

  • Stay knowledgeable about product changes and trends

  Essential Skills & Qualifications

  • 3-5 years’ experience in training on software applications or as a professional educator

  • Post-secondary education in Information Technology, Business, Adult Education or equivalent combination of experience and education

  • Ability to comfortably and confidently present to groups of people using a variety of delivery methods (online and in-person)

  • Confident, articulate, and professional communication abilities

  • A passion for learning, instructing, and mastering complex software applications

  • Ability to embrace and support growing business demands in a changing environment

  • A positive attitude and a willingness to learn

  • Previous experience working within the banking industry would be considered an asset

  • Previous experience training B2B (business to business) customers on software applications would be considered an asset

  What does success look like in this role?

  • Consistently bringing innovative ideas to the team and working on process improvements

  • Organized and working cross-functionally with other teams, able to multi-task and prioritize efficiently

  • Consistently delivering training sessions in multiple areas of specialization

  What does growth look like in this role?

  • Become the training subject matter expert of different pillars of the application

  • Once you have become an expert on the training team, leadership opportunities are a possibility!

  • Your product knowledge and ability to work with peers will give you the opportunity to explore new areas of the business
    

  After the purchase of Verafin by Nasdaq in 2021, we are excited to announce as of Jan 1 st , 2024, we have started to move toward becoming a fully integrated part of Nasdaq. The work term you are applying for will be for the Verafin team as part of the larger Nasdaq organization. The folks involved in the recruitment process will be part of the Verafin team. Thank you for your interest in Verafin , a Nasdaq company.

  This job posting closes on May 27 th at 11:59pm NST.
  
  This position offers the opportunity for a hybrid work environment (2 days a week in office ), providing flexibility and accessibility for qualified candidates.

  Come as You Are

  Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

  We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

• About the company

  The Nasdaq Stock Market, /ˈnæzˌdæk/ also known as Nasdaq or NASDAQ, is an American stock exchange located at One Liberty Plaza in New York City.

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