U.S. Department of Veterans Affairs
Veterans Service Representative (AQRS)
Pay$74441.00 - $96770.00 / year
LocationBoise/Idaho
Employment typeFull-Time
This job is now closed
Job Description
- Req#: 772972000
- You must be a U.S. citizen to apply for this job
- Subject to a background/suitability investigation
- May serve a probationary period
- Selective Service Registration is required for males born after 12/31/1959
- A complete application package; Resume, Transcripts, etc.
- Selected applicants will be required to complete an online onboarding process
- Specialized Experience: Applicants must have one (1) year of specialized experience equivalent to at least the next lower grade (GS-11). Specialized Experience is defined as work that involves functioning in either a capacity performing training, analyst or information systems duties of a claims management process. The experience should be substantive and relevant and may have been gained in the federal, military, or private sector.
- Conducting focused evaluations and reviews to determine authorization quality and accuracy,
- Providing advisory services to management via preparation and presentation of quality trend information,
- Developing training strategies and materials to address deficiencies and/or conducting training activities,
- Analyzing performance deficiencies and quality trends to identify knowledge/skill gaps,
- Providing quality-review services, feedback, and guidance to staff in order to correct unsatisfactory performance.
Department of VA, Regional Office (VARO) and BEST, Veterans Service Center (VSC). The Authorization Quality Review Specialist is an integral part of the VSC and BEST's quality assurance program and is a key technical adviser to the Veterans Service Representatives. The purpose of this position is to measure individual performance quality, identify training needs through the review and assessment of completed compensation/pension claims involving development, award processing, and authorization.
Duties
Requirements
Qualifications
To qualify for this position, applicants must meet all requirements by the closing date of this announcement.
You may qualify based on your experience as described below:
Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
About the company
The United States Department of Veterans Affairs (VA) is a Cabinet-level executive branch department of the federal government charged with integrating life-long healthcare services to eligible military veterans at the 1700 VA medical centers and outpatient clinics located throughout the country.