• Job Description

  Req#: 19975
  Overview
  
  

  Valley Animal Hospital is searching for a

  Veterinary Receptionist to Join Our Team!

  Our 4 DVM animal hospital in Akron has been offering high-quality care to pets for more than 30 years, and we hope to continue this tradition for many years to come! Our fully trained staff is committed to ensuring that our client's pet flourishes through all their stages of life by providing a complete range of services. These include preventive care, surgery, dentistry, boarding, grooming, laser therapy, and more! We're always happy to introduce new, advanced technology at our practice in our continued efforts to provide pets with the best possible care.

  Location: 1830 Merriman Rd, Akron, OH 44313

  Shift Details: This is a Full-time position (30+ hours/week).

  Compensation: $14.00 - $16.00/hour (based on experience)

  What We're Looking For:

  Exceptional phone etiquette
  Strong multi-tasking abilities
  Efficiency with a keen attention to detail
  Proficient computer skills
  Team-oriented mindset
  Ability to thrive under pressure
  Experience managing high-volume calls while maintaining kindness, compassion, and professionalism at all times

  What We Offer:

  A dynamic and supportive team environment where collaboration and compassion are valued.

  Opportunities for growth and advancement within our rapidly expanding practice.

  Get the work-life balance you deserve with a great schedule

  Competitive compensation and benefits package, including paid time off, medical, dental, and vision coverage.

  401K plan with company match

  Job Summary: The Receptionist is the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. The Receptionist must have exceptional client service and communication skills, computer literacy, ability to handle payment and financial issues, ability to multi-task, a friendly attitude and confidence to deal with stressful situations. The Receptionist will support veterinarians, technicians, veterinary assistants, groomers and kennel staff in daily patient and client care.

  
  Responsibilities
  
  

  How you'll make an impact:

  • Maintain and uphold the Core Values and Mission Statement of MVP.

  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
  • Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
  • Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
  • Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
  • Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

  • Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
  • Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
  • Verify the eligibility of clients with charge accounts.
  • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
  • Fill prescriptions refill forms and provide routine administrations instructions to clients.

  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

  
  Qualifications
  
  

  Required Knowledge, Skills and Abilities:

  • Demonstrated commitment to MVP core values .
  • Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
  • Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
  • Must have excellent spelling and grammar.
  • Ability to handle varied and sometimes difficult conditions ; will be exposed to highly emotional situations .

  • Ability to display tact and respect with clients and team members, even when busy or hectic.
  • Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
  • Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

  We put people first and never compromise on our values.

  Apply today for immediate consideration!

  Identity Statement

  As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

  Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .

  
  

  Required Knowledge, Skills and Abilities:

  • Demonstrated commitment to MVP core values .
  • Computer knowledge required- keyboarding and use of communication tools (e-mail/internet).
  • Working knowledge of veterinary terminology- must be able to pronounce, spell, and know the meaning.
  • Must have excellent spelling and grammar.
  • Ability to handle varied and sometimes difficult conditions ; will be exposed to highly emotional situations .

  • Ability to display tact and respect with clients and team members, even when busy or hectic.
  • Ability to conduct oneself in a confident, calm, and professional manner with clients and staff when situations are stressful and/or focused on individual tasks.
  • Must feel and express a genuine liking for animals and their owners and for working in an animal care field.

  We put people first and never compromise on our values.

  Apply today for immediate consideration!

  Identity Statement

  As part of the application process, you are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

  Mission Veterinary Partners (MVP) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees .

  
  

  How you'll make an impact:

  • Maintain and uphold the Core Values and Mission Statement of MVP.

  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude.
  • Answer phones promptly and professionally using a multi-line phone system; answering client inquiries about basic animal care and routine procedures, questions about veterinary services and products, and provide knowledgeable advice about wellness, prevention, and diseases.
  • Screen and route calls to appropriate staff; take and deliver messages promptly to appropriate staff, pulling medical records of patients so staff can properly document information.
  • Schedule appointments and surgeries according hospital scheduling guidelines and make surgery and appointment confirmation calls.
  • Note in medical records the details discussed during client conservations including the date, time, key points of the discussion and any required information.

  • Enter accurate charges; explain invoices to show value for care provided, stating all services and products provided before the total; echo doctors’ recommendations when checking out clients.
  • Collect payment when services are rendered, including making change for cash payments, processing credit cards and getting proper ID for checks.
  • Verify the eligibility of clients with charge accounts.
  • Check medical and computer records for accurate client addresses, phone numbers, e-mail addresses and scan appropriate new documents to patient’s medical records.
  • Fill prescriptions refill forms and provide routine administrations instructions to clients.

  • Advise clients on flea/tick preventative, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items.

• About the company

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