Pacific Veterinary Clinic is seeking a Client Service Representative to join our team! Our CSRs serve a vital role as the first and last point of contact with a client and their pet. As the face of the hospital, they greet visitors with warmth and compassion, fostering trust in the veterinary team, and ensuring a welcoming atmosphere.

In this role, you will schedule and manage the flow of appointments, provide empathetic customer service while multi-tasking between a multi-line phone system and in-person clients, process financial transactions, answer inquiries, and provide essential information about the services we provide. This position is ideal for candidates with a background in fast-paced customer service, who are friendly and outgoing, detail-oriented, excellent at multi-tasking, and committed to contributing to a team-focused environment.

This is a full-time position, with a 4/9 schedule and availability needed Monday-Friday and one Saturday a month.

Full-time benefits and compensation**:

• Compensation: $16 - $21 per hour, for each hour worked*
• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program
• 401k options
• Paid time off in accordance with site policy and applicable law
• Personal pet discount
• Uniform allowance

Minimum qualifications and skill set:

• 1+ years of client service experience
• Previous veterinary experience is highly desired
• Proficiency in the following skills:
  • Client communication
  • Handling multiple phone lines
  • Scheduling appointments
  • Financial transactions
  • General hospital cleaning

Pacific Veterinary Clinic, situated in Grants Pass, Oregon, is committed to delivering exceptional veterinary care for pets in a modern and compassionate setting. With a team of 6 doctors, 3 certified veterinary technicians, and dedicated staff, they offer a comprehensive range of services, including acupuncture, tailored to meet the unique needs of all furry companions including a wide range of exotics. From routine check-ups and vaccinations to advanced diagnostics and surgical procedures, Pacific Veterinary Clinic prioritizes the health and happiness of pets while nurturing strong bonds with their owners. Trusted by the local community, they strive to ensure that every pet receives the highest standard of care and attention. The clinic is highly team-oriented, with staff working hand in hand to ensure seamless care. During the holiday season, they celebrate by sharing ten days of fun treats, enhancing the sense of camaraderie and festive spirit.

*To determine specific pay Company will consider the following factors: the applicant’s education, training, or experience related to the job position, geographic location where the work is performed, and other relevant factors. **During the process, you may request more information about compensation and benefits for your specific location where the work is performed. Where required under applicable law, WVP provides eligible employees with leave, and similar benefits programs, all in accordance with state and local law. WVP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, genetic information, or any other protected characteristic under federal, state or local laws. WVP will consider qualified applicants with a criminal history, in a manner consistent with the requirements of applicable state and local laws. Qualified Applicants with disabilities are entitled to reasonable accommodations under applicable state and local law, and the Americans with Disabilities Act. Please contact People Operations, if you need assistance completing the application process.