• Job Description

  Req#: 5629959

  About the Team

  DoorDash’s mission is to grow and empower local economies. By building intelligent, last-mile delivery technology for local cities, DoorDash connects people with the local businesses they care about — helping grow businesses and the communities that support those businesses. To further this mission, we’re looking for a world-class senior marketing leader, with experience defining, shaping, expressing, and embedding a distinctive Brand Identity across every facet of the customer experience - from Creative to Operations and beyond.

  About the Role

  You will lead the Brand & Creative teams, Centers of Excellence which sit across the key Audience (Consumers, Merchants, Dashers) Marketing teams, and are responsible for defining our brand and messaging, then expressing it in compelling and resonant ways for each audience (and relevant sub-segments therein) across every surface. The leader who fills this position must be able to understand customers (and their needs and motivations) deeply; define an ownable and differentiated positioning that sets brands apart in their category; keep a finger on the pulse of consumer culture - not just responding to culture, but creating it; and consistently lead teams (inclusive of external agency partners) to create remarkable work that keeps DoorDash top of mind, drives preference, and ultimately delivers significant growth to the business.

  We’re looking for someone with a proven track record of building world-class brands that drive business performance. You must be: a compelling storyteller able to articulate what makes DoorDash special and influence teams across the business to bring the brand to life in every area; an inspiring leader with experience building and bringing out the best in high-performing teams; and equal parts creative and commercial - able to draw a line from brand investment to top and bottom line impact. You must be able to think big picture and paint a long-term vision and story one moment, and seamlessly transition to diving into the weeds on execution the next. This candidate must be able to thrive in a fast-paced environment, lead via influence and vision, and have a “roll up your sleeves” attitude, strong bias-to-action, and entrepreneurial spirit.

  You will report directly to the CMO, and will be immediately responsible for a talented team of over 60 Brand & Creative folks.

  You’re excited about this opportunity because you will…

  • Inherit - and get to lead - a talented team that has been instrumental to DoorDash’s category leadership
  • Define, shape and express the DoorDash brand across every surface
  • Build DoorDash’s approach to brand investment - define goaling, input and output metrics, early indicators, and long term impact
  • Work with operations and finance teams to set the right goals and KPIs with the team, and work with marketing partners and cross-functional operators to create integrated plans to achieve these goals.
  • Articulate the DoorDash story and connect it with customers (across all three sides of the Marketplace) to drive category-leading preference
  • Collaborate with some of the best creatives (both internal and external via world class agency partners) in the world to make category and career-defining work
  • Create a rich brand world that supports new business lines and expansion opportunities, including new categories (examples: Grocery, Retail) and new business models (example: DashPass).
  • Solve for both the short and long term: build the business today and the brand over time.
  • Build models and frameworks for budgeting, campaign tracking, and goal forecasting.

  We’re excited about you because…

  • 15+ years experience in marketing (tech & marketplace experience a plus), preferably with a strong foundation in Brand but with diverse experience across other parts of the Marketing capability set (e.g. performance marketing, product marketing, insights, integrated marketing, etc)
  • Proven experience building world-class brands that exert outsized influence within the categories they operate in
  • Proven experience leading the development of remarkable creative work that earns an outsized share of the cultural conversation
  • Bachelor’s degree required, MBA a plus
  • Excellent verbal, written communication and presentation skills, ability to organize information in a high level way to communicate key points to partners and internal stakeholders.
  • Experience in both building high-performing teams from 0 to 1, and from 1 to 100
  • Deep experience managing towards, and balancing, brand & performance-oriented goals to drive company-level P&L outcomes.
  • Proven ability to prioritize and execute tasks in a fast-paced environment, with a strong bias to action.
  • Ability to synthesize data, make data-driven decisions and balance quantitative measurement with an intuition-driven bias to action.
  • Creative and entrepreneurial - you enjoy tackling unsolved problems and finding creative solutions with limited resources
  • Storyteller - you know how to distill complex marketing strategies and initiatives into a clear vision and story to drive education and visibility with senior leaders across the org
  • Collaborative - you love working with a team, and both learning from & teaching others
  • Fun - you enjoy what you do and love to have fun!

  About DoorDash

  At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.
  
  DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

  Our Commitment to Diversity and Inclusion

  We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

  Statement of Non-Discrimination : In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

  Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

  If you need any accommodations, please inform your recruiting contact upon initial connection.

  Compensation

  The location-specific base salary range for this position is listed below. Compensation in other geographies may vary.

  Actual compensation within the pay range will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. For roles that are available to be filled remotely, base salary is localized according to employee work location. Please discuss your intended work location with your recruiter for more information.

  DoorDash cares about you and your overall well-being, and that’s why we offer a comprehensive benefits package, for full-time employees, that includes healthcare benefits, a 401(k) plan including an employer match, short-term and long-term disability coverage, basic life insurance, wellbeing benefits, paid time off, paid parental leave, and several paid holidays, among others.

  In addition to base salary, the compensation package for this role also includes opportunities for equity grants.

  We expect this position to be filled by 3/18/2024.

  California Pay Range:

  $250,000 — $350,000 USD

  Colorado Pay Range:

  $250,000 — $350,000 USD

  Hawaii Pay Range:

  $250,000 — $350,000 USD

  New Jersey Pay Range:

  $250,000 — $350,000 USD

  New York Pay Range:

  $250,000 — $350,000 USD

  Washington Pay Range:

  $250,000 — $350,000 USD

• About the company

  DoorDash Inc. is an American food delivery service.

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