• Job Description

  Req#: 25863815

  The Chief of Staff (Business Unit Manager) is a senior position within the Markets Operations Chief of Staff team, acting as a strategic advisor, communications expert and drives overall administrative activities related to Markets Operations functions.

  The Business Unit Manager also coordinates and manages activities such as the tracking of business financials, employee headcount and other administrative needs and ad hoc projects as necessary.
  
  What you'll do:

  • Drive administrative, operational, reporting and quality improvements through partnership with internal teams
  • Lead the creation and execution of communication and employee engagement strategy including presenting on strategy to Operations leadership regularly
  • Implement a successful People and Engagement strategy, including analysis and response to employee engagement surveys, to help attract, develop, retain and recognize our people
  • Preparation of materials for senior stakeholder engagement and governance forums
  • Analysis of progress against selected strategic objectives - communicating key risks, defining mitigation strategies and helping to oversee to resolution
  • Identify opportunities to enhance global consistency in the operating model
  • Develop, analyze and maintain metrics for measuring success, opportunities for improvement, management reporting and escalation
  • Ensure headcount is accurate, real estate is inventoried and planned, and onboarding and termination of resources are managed
  • Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

  What we'll need from you:

  • Innovative mindset, with ability to think creatively on how to engage staff in an effective and efficient manner, leveraging emerging technologies where available
  • Ability to establish and build trust with professionals at all levels
  • Energetic, flexible, collaborative, and proactive; a leader who can positively and productively add impact
  • Self-reliant, good problem solver, results oriented with attention to detail
  • Strong, influential communicator who is articulate and concise.
  • Strong risk management and control mindset
  • Provides evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
  • Experience in a global financial services firm
  • 10+ years of experience in financial services
  • Experience working in global and complex settings with multiple stakeholders
  • Proven ability to work in a team of diverse skill sets and cultures
  • Proven ability to work in high-pressure, time-sensitive environments
  • Consistently demonstrate clear and concise written and verbal communication

  Education:

  • Bachelor's degree/University degree or equivalent experience
  • MBA/master’s degree is good to have
  • Prior experience in a chief of staff function is good to have

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  Job Family Group:

  Business Strategy, Management & Administration

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  Job Family:

  Business Execution & Administration

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  Time Type:

  Full time

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  Primary Location:

  Getzville New York United States

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  Primary Location Full Time Salary Range:

  $100,800.00 - $151,200.00

  
  In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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  Anticipated Posting Close Date:

  May 30, 2025

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  Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

  If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
  
  View Citi’s EEO Policy Statement and the Know Your Rights poster.

• About the company

  While we're a global bank, our mission is simple: We responsibly provide financial services that enable growth and economic progress. We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.

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