Responsible for planning, organizing and directing clinic operations. Directly oversees Clinical Operations, Training & Development, and Call Center and carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. This is a hybrid role with an expectation of in office presence at least three days per week. Attendance is required for meetings, etc as requested.

ROLE AND RESPONSIBILITIES:

• Facilitates development of departmental mission, goals, policies, procedures, budget, work standards for clinical departments / areas.
• Manages clinic’s operations and assists COO in developing and implementing the clinic’s strategic long- and short-range plans and its business plan and works closely with the COO in forecasting and preparing annual budget and financial statements.
• Compiles/analyzes data, prepares and presents statistical information on performance of department(s), productivity, activity and budget to COO, Operations Committee and Executive Committee.
• Responsibilities include directing, interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in accordance with governmental and other regulatory standards. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Ensures the development and delivery of education programs for the all staff in department.
• Develops strategic vision/plan for the department, which includes anticipated capital expenditures, manpower needs, space, equipment, supply and the addition of new technology.
• Resolves operational problems and keeps lines of communication open with staff to ensure high productivity.
• Enhances operational effectiveness, emphasizing cost containment and high quality patient care.
• Monitors workflow, handles complaints, and uses KPIs and metrics to improve performance, processes, methods and systems.
• Represents clinic and interacts with regulatory agencies, insurance carriers, and other professional and community groups and maintains compliance with governmental regulations and industry requirements.
• Ensures the clinics’ long-term financial stability.
• Enhances professional growth through a commitment to ongoing education programs, conferences and workshops and maintains professional affiliations. Regularly participates in professional conferences specific to area of supervision and expertise.
• Works with management team to identify long-range information systems needs and establishes priorities for system upgrades and modifications and makes recommendations to enhance information systems and promote more efficient, cost-effective Clinic operations in line with organizational goals.
• Stays abreast of leading-edge information technology. Works with all users to purchase computer equipment and supplies to assure value, ability, order time, capability and capacity in accordance with budget, growth, new application needs.
• Other duties as assigned

EDUCATION REQUIRED:

• BA/from a four-year college or university; or one to two years related experience and/or training; or equivalent
• combination of education and experience in business, health or technical field, MHA, MBA or MS in business or
• health administration preferred. Professional development courses in health care management.

EXPERIENCE REQUIRED:

• Minimum of five years Director level or above, direct working relationship with surgeons or subspecialty physicians preferred.
• Experience with electronic health records required, EPIC preferred.

PROFESSIONAL LICENSE OR CERTIFICATION REQUIREMENTS:

• Regular participation/membership in professional organizations/conferences specific to their area of supervision and expertise.

PREFERRED SKILLS:

• Compliance with all HIPAA requirements, maintains strict confidentiality in all aspects of work.
• Ability to plan, organize, prioritize and direct the work of others and self and skill in exercising high degree of initiative, judgment, discretion and decision-making.
• Knowledge of management and organizational theory to supervise the operation of various departments including principles of employee development to train, delegate and mentor staff.
• Ability to communicate clearly by both written and oral methods. Responds well to questions both verbal and written. Ability to communicate by phone in a pleasant and effective manner.
• Manages difficult or emotional situations and treats others with respect regardless of their status or position.
• Skill in establishing and maintaining effective internal and external working relationships.
• Ability to work with all departments and personnel levels. Ability to receive and follow through with delegated assignments.
• Ability to share expertise and knowledge with staff and coworkers to maintain and improve workflow and provide increased expertise in department.
• Ability to prepare records in accordance with detailed instructions and to examine documents for accuracy and completeness. Demonstrates attention to detail and able to identify, solve problems, and correct errors.
• Ensures work responsibilities are covered when absent.
• Ability and skill to anticipate and react calmly to emergency situations identify and resolve problems and skill in identifying problems, researching and recommending resolutions.
• Knowledge of state-of-art principles and practices of health care administration, fiscal management and government regulations and reimbursements, computer technology and business practices and requirements to evaluate existing standards and implement new procedures and skill in applying and modifying the principles, methods and techniques of operations department.
• Knowledge of clinic policies and procedures to manage its operations and to ensure effective patient care and the principles and practices of employee development sufficient to manage department.
• Skill in exercising judgment and discretion in developing, interpreting and implementing departmental policies and procedures and ability to evaluate and make recommendations for continuous quality improvement.
• Knowledge of safety requirements to provide instructions and to recognize and correct hazardous conditions. Knows, understands and follows Safety and Disaster plans for the clinic and department. Observes safety and security procedures.
• Ability to read, analyze and interpret the most complex documents.
• Ability to respond effectively to the most sensitive inquiries or complaints.
• Ability to write speeches and articles using original or innovative techniques or style.
• Ability to make effective and persuasive speeches and presentations on controversial or complex topics to top management, business community, physicians and other employees of the clinic.
• Ability to work with mathematical concepts such as probability and statistical inference.
• Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations. Ability to draw and interpret bar graphs.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Knowledge of and proficiency in P.C. skills, MS Word, Excel, Outlook, Access, PowerPoint.

Employee Type

Regular

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Education

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