• Job Description

  Req#: 57512

  Fraud Detection and Surveillance - M2Manages a medium-sized team of Fraud Detection / Surveillance and Work Leads responsible for monitoring, reviewing and detecting high risk and complex fraud. In addition, may continue to manage specialized or key accounts. Manages the performance of assigned staff, coaching and guiding on fraud detection and execution. Sets departmental priorities and allocates resources to align with business objectives and annual plan.Contributes to the operating protocols for the Fraud Detection / Surveillance activities of the unit. Makes recommendations for process improvements. Ensures staff have required resources to execute their assigned activities.Collaborates with Relationship Management and Client Service Delivery functions to ensure a seamless client experience and coordinate levels of service across the firm.Tracks and reports on team metrics, results. Coaches and guides assigned staff on improving the execution of the account plan and achievement of goals.Identifies spending patterns and interacts with the clients to manage regulations established for cards. Reviews and monitors team metrics and best practices to identify ways to improve efficiencies Proactively calls on accounts, ensuring continued client satisfaction and listening for cues on potential service improvements, product needs and organic growth opportunities.Serves as escalation point for critical service issues or roadblocks. Shepherds issues through to resolution.Keeps abreast of all unusual requests/transactions/issues and ensures proper escalation where appropriate.Recruits, directs, motivates and develops staff, maximizing their individual contribution, their professional growth and their ability to function effectively with their colleagues as a team. Ensures resources are appropriately allocated. Oversees hiring, training and coaching the supervisors and the entire staff. Hosts team meetings.Manages a large team of Fraud Detection/Surveillance Clerks and Work Leads who monitor cases that are high risk to the business. Responsible for the achievement of team goals and objectives, talent management and supervision of fraud detection/surveillance clerks and work leads.Bachelors degree or the equivalent combination of education and experience is required.5-7 years of total work experience preferred with at least 0-1 years in management preferred. Experience in Finance preferred.. BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals with Disabilities/Protected Veterans. Our ambition is to build the best global team – one that is representative and inclusive of the diverse talent, clients and communities we work with and serve – and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.

• About the company

  The Bank of New York Mellon Corporation, commonly known as BNY Mellon, is an American investment banking services holding company headquartered in New York City.

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