At VyStar, we offer competitive pay, an excellent benefit package that includes a 401(k) Plan, an extensive paid technical and on-the-job training program, and tuition reimbursement--available to all full and part time employees. Part time positions start at a minimum of 30 hours per week.

We encourage you to become a part of VyStar Credit Union's family of employees.

Vice President, Mortgage Strategy & Transformation

ACCOUNTABILITY STATEMENT
The Vice President, Mortgage Strategy & Transformation oversees all areas of mortgage strategy, transformation, technology, systems, secondary & capital markets, reporting, and analytical functions within the Real Estate Lending (REL) department. The incumbent will be responsible for implementing strategies and systems improvements to support various lines of business within REL. Their focus on member experience will drive recommendations and implementations of new policies, procedures, products, and processes, ensuring that the Credit Union maintains its position as a market leader.

The incumbent will stay abreast of industry trends and opportunities. Leveraging this knowledge and analytics, they will recommend and implement strategic initiatives that align with the Credit Union’s goals. This includes assessing market dynamics, competitive positioning, and emerging technologies to drive innovation and growth.

They will identify areas for process improvement, automation, and digitization. By streamlining workflows and enhancing efficiencies with REL, the Credit Union can better serve its members while adhering to relevant laws and regulations.

Additionally, the incumbent will have oversight secondary & capital market functions, including TBA hedging, best effort/mandatory pricing for all applicable mortgage or home equity loan products, ensuring compliance with processing, quality control, and documentation requirements.

ESSENTIAL JOB FUNCTIONS:

• The Vice President, Mortgage Strategy & Transformation is responsible for defining and setting expectations for mortgage strategies, technology, analytics, reporting and secondary & capital markets.
• Guides and directs proper application of procedures and policies by staff to achieve quality service, improve productivity, maintain confidentiality and security controls, which will provide positive response to member’s requests for services.
• Establish process enhancements where required.
• Establish, implement, and manage daily pricing.
• If appropriate, evaluate and review price exceptions in accordance with the established policies. Acts as escalation personnel for advanced or complicated deals. Approves the decision to make an exception and reports it to the SVP, Real Estate Lending.
• Monitors the loan sale process to secondary market investors such as FNMA/FHLMC.
• Guides leaders in defining expectations for mortgage strategies, analytics, systems, and secondary & capital markets.
• Guides the mortgage systems & support team in setting expectations with respect to project and daily work assignments.
• Guides the secondary & capital markets team in defining expectations for the TBA hedge, general pricing duties with respect to daily work assignments.
• Responsible for staffing of various roles within the strategy & transformation team. Ensures staff assigned to the department is properly trained. Monitors and evaluates employee performance. Counsels’ employees to enhance job performance and resolve work related problems. Initiates or reviews and approves written records documenting personnel actions.
• Develops, recommends, and operates within budget for department. Monitors expense for cost efficient operation for department.
• Reviews and/or ensures proper completion, forwarding and/or retention of records.
• Works directly and collaborates with various business lines daily. Must be a strong team player with a high level of professionalism and initiative.
• Monitors trends and provides updates to the SVP, Real Estate Lending on any emerging trends/issues/opportunities.
• Ensures all regulatory reporting is completed on or before the required deadlines.
• Develops and administers training with the mortgage strategy & transformation as well as throughout the credit union as needed.
• Develops and implements new products or programs as needed.
• Performs other duties as assigned.

Incumbent is expected to demonstrate each of the following VyStar excellence behaviors in performing the duties and responsibilities of their job and to provide support and feedback to their entire department to consistently practice and demonstrate VyStar excellence behaviors in performing the duties and responsibilities of their position.

• Focus - Focus your full attention by carefully listening to and observing your client or member.
• Connect - Consistently be friendly and approachable. Demonstrate you care.
• Understand - Listen empathetically and ask questions. (70%/30%)
• Counsel - Recommend solutions based on your client’s or member’s needs and objectives.
• Advance - Ensure that member's expectations were exceeded. Verify necessary follow-up action.

SUPERVISION RECEIVED

• Work progress is checked by the SVP, Real Estate Lending periodically through reports, discussion, and consultation. In cases of difficulty or where exceptional problems arise, the incumbent consults the SVP, Real Estate Lending. This would include requests for changes in hours of operations, requests for services not defined in credit union policies and security concerns.

JUDGMENT

• The incumbent is expected to take independent action to ensure that satisfactory services are provided to members. Immediate decisions are routinely made for exceptional handling of members’ requests for judgment is required in anticipating volume, the annual budget which includes staffing and salary levels as wells as facility and equipment needs. Judgments are made on loans within authority.

EFFECT OF ERROR

• Errors in judgment can have a significant impact to the Credit Union. Poor planning and use of resources could result in increased operating costs and deficiencies in member services, both actual and perceived.
• Failure to properly train and educate staff could result in not only ineffective operations, but also in violation of regulations and could possibly subject the credit union to class action or individual lawsuit. In addition, it could impact employee morale and the ability to provide members with quality service.
• Failure to handle or improper handling of staff grievances could result in claims of unfair labor practices and subject the credit union to time consuming investigations and expensive legal actions.
• Errors would be difficult to detect in most instances and are likely to cause irreparable damage. Errors would cause damage to the professional image of VyStar as perceived by members, businesses and the community and could result in loss of deposits or income producing business if members are dissatisfied with services. Errors could subject VyStar to fines for non-compliance with regulations or secondary market. If errors were not corrected in a timely manner VyStar’s seller/servicer ID for secondary market transactions could be revoked, thus suspending all loan sales to FNMA/FHLMC and could result in substantial losses of revenues.

PUBLIC RELATIONS

• The incumbent has daily personal contact with members and with employees directly supervised. The Vice President, Mortgage Strategy & Transformation is responsible to maintain harmonious relationships between the mortgage systems, analytics, and secondary & capital markets team and other VyStar staff, members, vendors, service bureaus, officials, government agencies, servicing banks, and other businesses or persons which may have contact with the incumbent or the mortgage loan staff.

JOB QUALIFICATIONS

EDUCATION

• High School Diploma/GED is required.
• Bachelor’s degree preferred.
• Continuing education via local conferences and workshops is required for updates on federal regulations and secondary market requirements.

CERTIFICATIONS

• The employee must meet and maintain all the requirements as a registered mortgage loan originator employed by a federally regulated institution with the Nationwide Mortgage Licensing System and Registry (NMLS). The employee must comply with all provisions of the Secure and Fair Enforcement of Mortgage Licensing Act of 2008 (S.A.F.E. Act) and credit union S.A.F.E. Act Procedures.

EXPERIENCE

• 10+ years’ experience is required in the financial industry with at least five (5) of those years specifically in a management position within the mortgage lending industry.
• Expert knowledge of all strategy, transformation, and analytics within the mortgage lending industry. Expert knowledge of all secondary and capital market policies and procedures.

KNOWLEDGE, SKILLS, AND EXPERIENCE

• Excellent interpersonal, communication, analytical and organizational skills combined with the ability to condense technical subject matter into clear and effective communications to the SVP, Real Estate Lending.
• Strong attention to detail.
• Ability to create, compose and edit written materials.
• Demonstrate sound judgment and decision making.
• Ability to effectively interact and communicate verbally and in written form.

DISCLAIMERS AND WORK ENVIRONMENT

Nothing in this position description is an implied contract for employment. The position description is intended to be an accurate account of the essential functions. The functions are not all encompassing and are subject to change at any time by management.

The work environment characteristics described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

As required or requested, may exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects.

VyStar Credit Union is not seeking outside assistance or accepting unsolicited resumes from staffing agencies or search firms for employment or contractor opportunities. Any resumes submitted by an outside vendor to any employee at VyStar via e-mail, internet, or directly to hiring managers without a valid written search agreement with the Talent Acquisition / HR department will be deemed the sole property of VyStar Credit Union.

No placement fee will be paid if a candidate is hired as a result of the referral, or through other means.

Thank you for your inquiry regarding our current job opening. Your resume will be carefully reviewed against the position requirements. Should your experience and skills match, you will be contacted by one of our Human Resources department staff members.

Thank you again for your interest in this position!

VyStar Credit Union Human Resources