JAGGAER
Vice President of Customer Success Operations (Remote)
This job is now closed
Job Description
- Req#: 3700
Employer Industry: B2B Commerce
Why Consider this Job Opportunity:
- Competitive compensation package with benefits
- Opportunity for career growth and advancement
- Chance to work with a dynamic and collaborative team
- Access to cutting-edge AI and machine learning technology
- Flexible work environment with a focus on work-life balance
- Opportunity to make a significant impact on customer satisfaction and success
What to Expect (Job Responsibilities):
- Lead and manage a team to enhance the efficiency and effectiveness of the Customer Success teams and overall business
- Collaborate with cross-functional leaders to develop customer journey and success methodology
- Prepare information and analysis for strategic planning and drive key initiatives
- Establish reporting mechanisms to track customer success metrics and provide actionable insights
- Oversee the selection, implementation, and optimization of customer success technologies and tools
What is Required (Qualifications):
- Bachelor's degree in Business, Technology, or a related field
- 10+ years of progressive experience in customer success operations or related roles
- Demonstrated leadership experience with cross-functional teams
- Strong background in designing and implementing scalable customer success processes
- Experience with customer segmentation, onboarding, adoption, and ongoing support
How to Stand Out (Preferred Qualifications):
- Familiarity with B2B commerce industry
- Experience with CRM systems and tools
#B2BCommerce #CustomerSuccess #CareerGrowth #CompetitiveCompensation #AIandMachineLearning
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.About the company
Simply the world's most powerful and comprehensive source-to-pay eProcurement solutions suite. Trusted by some of the world's most recognized brands to keep spend on target. What can Jaggaer do for you?
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