Fisher’s Vice President of IT Services | Business Unit Leader leads Fisher’s IT Services division offering network, security, and support services to our clients. As the leader of the division and its P&L, this VP leads Fisher’s team of high-performing IT professionals to be efficient, productive, effective, profitable, and happy as members of Fisher’s team. This role is responsible for delivering the desired revenues, building the business strategy, and growing the division towards established profit targets. The VP is responsible for the direct oversight and development of leadership within the UIT division and reports directly to the President of Fisher’s Technology.

Primary Responsibilities

• UIT Division Management
  • Lead and Coach UIT Division team. Oversee the UIT leadership team, holding regular L10 meetings and managing that team’s execution to plan & budget.
  • Drive P&L. Set annual goals, develop an annual budget, and drive all UIT resources to execute and achieve the targeted financial results.
  • Drive customer experience. Establish internal SLAs and metrics for customer satisfaction and consistently drive execution to those expectations.
  • Serve on Fisher’s senior leadership team. Participate in weekly L10s, monthly Board meetings, and quarterly and annual planning meetings as well as ad-hoc senior leadership decisions and meetings.
• UIT Offerings Delivery
  • Establish, maintain, and deliver Fisher’s offerings in the areas of network services, cyber security, helpdesk, document automation, audio/visual technologies, and physical security.
  • Ensure a consistent technology stack, Fisher’s Standard Architecture, across all Fisher’s customers.
  • Drive high quality, chargeable, upfront network and security assessments across all prospective clients.
• UIT Services Delivery
  • Ensure customer satisfaction and drive continuous improvement in creating extremely happy customers.
  • Design, oversee, drive, and review standards for documentation, ticketing, communication, and service delivery.
  • Establish and maintain a knowledge base for the UIT division that efficiently and effectively captures and distributes Fisher’s technical and situational knowledge company-wide.
• Business Development
  • Lead technical sales and account management teams to drive revenue growth and achieve customer profitability metrics.
  • Ensure generalist sales team is educated and motivated to drive lead generation to the technical sales team.
  • Manage relationship with Fisher’s Marketing team to effectively build Fisher’s brand around IT services and generate leads for the sales teams.
  • Ensure consistent, regular, quality account reviews and customer deliverables.
• Risk Management
  • Identify, mitigate, and protect against risks associated with managing customer networks, data, applications, and cyber security threats.
  • Develop resolution strategies and plans to respond to breaches and incidents, including regular mock scenario dry-runs (tabletop exercises).
• Partner/Vendor Management
  • Establish relationships with best-in-class partners and vendors to provide and enhance Fisher’s offerings.
  • Consistently ensure best pricing and program optimization from partners.
  • Hold partners accountable to execution of SLAs and agreed-upon service levels.
• Professional Development
  • Develop own leadership, business, and technical skills to efficiently and effectively work individually and as a leader of the UIT division.
  • Ensure ongoing professional and technical development of the UIT team members.
  • Perform regular performance reviews with UIT leadership team and ensure all UIT team members are receiving regular, timely reviews.
• Core Values
  • Serve as a “Culture Crusader,” leading the charge of creating, maintaining, and enhancing Fisher’s culture every day.
  • Live into and exude Fisher’s core values every day in the workplace: Team, Customers, Curiosity, Trust, and Improvement.

Qualifications

Competencies

• Leadership . Talented at fostering team cooperation, defining team roles and responsibilities, supporting group problem solving, ensuring progress toward goals, and acknowledging team accomplishments.
• Business Acumen . Deep understanding of financial statements and financial and operational metrics. Understanding of, and appreciation for, the legal ramifications, requirements, contractual terminology, and risks associated with the IT services business.
• Sales Competency . Ability to effectively sell offerings, visions, initiatives, and ideas to a diverse range of personalities, positions, and organizations.
• Analytical Skills . Ability to understand complex and diverse information for analysis and to identify data relationships and dependencies.
• Communication Skills . Skilled in effectively conveying clear, transparent, and relevant information while fostering active listening and understanding among team members to inspire trust, alignment, and collaboration toward shared goals.
• Conflict Resolution . Capability to address disagreements among team members by fostering open dialogue, empathetic understanding, and fair, collaborative solutions that preserve relationships and promote a positive work environment.
• Delegation . Can effectively assign goals, tasks, responsibilities, and authority to team members based on their strengths, competencies, and development needs, while providing guidance, support, and accountability.
• Problem Solving . Identifies problems in a timely manner, gathering and analyzing information skillfully, developing alternative solutions, resolving problems in early stages, and working well in group problem-solving situations.
• Project Management . Balances time between multiple assignments, coordinating resources efficiently and effectively, communicating change and progress, producing quality work that requires minimal corrections, and completing projects on time and budget.
• Technical Knowledge . Proficient understanding of server administration, AD, Exchange, DNS, DHCP, Remote Desktop, VMWare, SAN, NAS, firewalls, switches, Meraki, Office 365, Azure, and advanced helpdesk.

Education and Experience Requirements

• Education. Bachelor’s degree in Business, Computer Science, Information Technology, Business Technology, related field of study, or equivalent work experience. MBA or advanced degree would be a plus.
• Experience. 10+ years in industry-related experience, proven track record of managing technical staff, responsibility for a business P&L and budgeting.

Work Environment

• Travel is estimated to be 10-15%.
• Work will usually occur indoors, away from the elements.
• Due to the nature of IT services delivery, work events will occasionally run outside of normal business hours.