Vice President, Production Services Application Support

At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.

We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about

We’re seeking a future team member in the role of Vice President, Production Services Application Support to join our End Point Services team, and will work a Hybrid schedule (2-3 days per week in-office required). Candidate must reside within a commutable distance to this work location, as we are unable to accommodate 100% virtual work arrangements. This role is located in New York, NY.

In this role, you’ll make an impact in the following ways:

• Support tasks and activities for Start of Day (SOD), End of Day (EOD) processes, Disaster Recovery (DR), and middleware software/hardware support for over 380+ applications .
• L1 Monitoring using centralized tools. (Moogsoft, Appdynamics and splunk).
• Troubleshooting moderate to complex issues relative to Application and Infrastructure components that L1 team supports. Infrastructure support
• Execute remediation tasks when issue occur. Contributing to team goals and taking on special assignments as needed
• Provide off hour, weekend support as needed.
• Metric gathering, generating reports, and monitoring Service Level Agreements (SLAs).
• Business continuity and disaster recovery planning and testing . Planning, maintaining, and supporting contingency systems and back-up data centers.
• UNIX Scripting, Automation Knowledge. ITIL Certified for Incident, Problem and Change Management. Proficiency in Python and Shell scripting

To be successful in this role, we’re seeking the following:

• Bachelor's degree in computer science or a related discipline, or equivalent work experience required; advanced degree is beneficial.6-8 years of diverse experience in information technology required; experience in the securities or financial services industry is a plus.
• Strong understanding of Information Technology. Awareness of Technology SLA’s and OLA’s. Awareness of Technology Governance, Risk, and Compliance
• Excellent interpersonal skills, including collaboration and analytical
• Infrastructure support/management experience in a Mainframe, Distributed Systems, Network and Storage.
• Extensive experience with Microsoft Office Word, Excel, and PowerPoint needed for metric report development and tracking.
• Windows server administration skills. Powershell and visual basic scripting. SQL administration and query
• Linux (RHEL), Apache, Tomcat Knowledge. Proficiency in Linux, Virtualization, Ansible and other automation tool and databases (MS SQL Server, Oracle, Vertica). Ansible knowledge with experience on writing minimum requirement scripts and good knowledge on Ansible Tower handling.
• Maintaining a collaborative and positive attitude, coupled with strong communication abilities

At BNY, our culture speaks for itself. Here’s a few of our awards:

• America’s Most Innovative Companies, Fortune, 2024
• World’s Most Admired Companies, Fortune 2024
• Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024 · Best Places to Work for Disability Inclusion, Disability: IN – 100% score, 2023-2024
• “Most Just Companies”, Just Capital and CNBC, 2024
• Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
• Bloomberg’s Gender Equality Index (GEI), 2023

Our Benefits and Rewards:

BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

BNY assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $66,000 and $125,000 per year at the commencement of employment. However, base salary if hired will be determined on an individualized basis, including as to experience and market location, and is only part of the BNYM total compensation package, which, depending on the position, may also include commission earnings, discretionary bonuses, short and long-term incentive packages, and Company-sponsored benefit programs.
This position is at-will and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation) at any time, including for reasons related to individual performance, change in geographic location, Company or individual department/team performance, and market factors