• Job Description

  Req#: R-032128
  Job Description

  Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

  Excited to learn more? If so, then this could be the role for you!

  LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

  Job Overview:

  The Vice President of Service is a full time position located in Fort Mill or San Diego. Reporting to Senior Vice President of Service this position has day-to-day leadership level responsibility for multiple service teams organization delivering daily transactional support to over 20,000 industry personnel working inside financial institutions and independent financial planning and wealth management offices. Chiefly responsible for developing tactical plans supporting key deliverables inside the broader LPL strategic plan. The Senior Leader must develop a highly motivated and scalable organization, focused on delivering an industry leading client experience. Outcomes achieved should fall into the categories of LPL’s strategic goals and ease of doing business initiatives

  Responsibilities:

  • Initiating, driving, and implementing strategies to improve reliability, ease of doing business and personal attention
  • Championing new ideas and initiatives. Creating an environment supporting innovation and diversity of thoughts
  • Overseeing LPL client service delivery across the full range of contact channels—phone, email, social media, chat, and more.
  • Driving enterprise-wide collaboration on how to deliver greatest value to clients. Liaising with business leaders, colleagues and clients to deliver service satisfaction and loyalty.
  • Development and deployment of key performance measures. Leveraging a strong management routine to drive optimal performance and continuous improvement.
  • Recommend appropriate resource capacity and competency for delivering client service excellence, at the smartest cost possible.
  • Dedicated review and inspection of client feedback trends. Early identification, sizing and prioritization of gaps. Making expeditious changes serving to improve the overall service model and client experience.
  • High attention to the staff interaction model. Fostering collaborative relationships, a sense of teamwork, and a shared sense of engagement towards achieving goals.
  • Construction of a high performing organization. Attracting, developing and retaining talented leaders capable of selecting and cultivating strong front line performers, as well as partnering effectively with other leaders

  What are we looking for?

  We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

  Requirements:

  • Bachelor's degree
  • 10+ years of experience with a strong emphasis on client interaction roles/models.
  • Series 99

  Core Competencies:

  • Candidates must demonstrate sustained high performance and high career potential
  • Must be comfortable leading and presenting in front of large groups of clients and staff.

  • Must have demonstrated experience with excelling in an “influence model”, where results are often achieved with and through others.
  • Should have demonstrated experience in human capital capacity and budget management
  • Must evidence the business acumen and organizational agility to manage and lead effectively in a dynamic “change is the norm” environment
  • Should be an expert change management driver who has critical consensus building skills and an ability to drive complex initiatives and change across multiple functions within the organization by partnering with and leveraging others’ expertise and roles
  • Must be able to build sound business relationships across the enterprise. Critical for enabling a strong mutual understanding of risks and opportunities, and achieving close alignment on business needs, direction, and risk appetite.

  Preferred Qualifications:

  • C-Suite level presentation experience
  • Masters-level study
  • SalesForce and/or Siebel
  • Series 7, 24, 63 and 65 (66)

  
  

  Pay Range:

  $120,160-$180,240/year

  
  

  Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

  
  

  Why LPL?

  At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

  We are one team on one mission. We take care of our advisors, so they can take care of their clients.

  Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

  Want to hear from our employees on what it’s like to work at LPL? Watch this!

  We take social responsibility seriously. Learn more here

  Want to see info on our benefits? Learn more here

  Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

  Information on Interviews:

  LPL will only communicate with a job applicant directly from an @lp lfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (800) 877-7210.

• About the company

  LPL Financial Holdings Inc was founded in 1968 and is considered the largest independent broker-dealer in the United States.

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