• Job Description

  Req#: 4800730
  The MBTA Video Analyst will be responsible for supporting all functions of the MBTA Fare Revenue Teams as noted below in Duties and Responsibilities.
  • Respond to video requests from the various MBTA Fare Revenue Teams including but not limited to Fraud, O&M, Fare Engagement.
  • Recover and analyze video using video management software working with the MassDot/MBTA Security team to uploaded/store it to internal shared folders.
  • Maintain detailed reports of all work completed.
  • Work with the various Fare Revenue Teams to monitor and support the installation, maintenance, and functionality of MBTA Fare Revenue devices.
  • Monitor the video surveillance infrastructure assigned to the MBTA Fare Revenue devices and report any devices in need of service or updates.
  • Perform various administrative functions as needed.
  • Complete detailed reports in designated report management system or in Service Now for case documentation.
  • Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner.
  • Ensure that all required documentation and reports are completed accurately and forwarded appropriately.
  • Perform all other duties and projects that may be assigned.
  • Supervise MBTA Fare Revenue Team contractors/interns.
  • A bachelor’s degree from an accredited institution.
  • Two (2) years of experience in compiling, analyzing, and reporting information into databases and/or working with video management systems.
  • Effective organizational, analytical, multi-tasking, time management and interpersonal skills.
  • The ability to use Microsoft Word, Excel, and Database applications.
  • The ability to effectively communicate with regulatory agencies, community organizations and others on technical and sensitive matters.
  • Ability to provide internal and external customers with a courteous and professional experience.
  • Ability to work effectively independently and as part of a team (or supervise, if required).
  • Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers.
  • The ability to work effectively with a diverse workforce.
  • A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
  • An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
  • A master’s degree in a related subject substitutes for two (2) years of general experience.
  • A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
  Preferred Experience and Skills
  • Experience working in transportation, safety, security or related field.
  • Experience using Video Management System (VMS) software.

• About the company

  The Massachusetts Bay Transportation Authority is the public agency responsible for operating most public transportation services in Greater Boston, Massachusetts.

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