Station Casinos
VIP Resort Guest Relations Agent - Red Rock
6 days agoWhat's your preference?
Job Description
- Req#: 17916
Description:
Welcome all Guests upon arrival. Perform all check-in functions according to hotel policies and procedures, including but not limited to early check-ins, late check-ins, and walk-ins, and ensure proper payment. Accept, sort, and distribute all messages, small packages and mail for Guests. Produce, generate and distribute all required reports including but not limited to room reports, bucket checks and VIP reports. Post charges to Guests' accounts and perform other cashier functions, including but not limited to exchanging currency. Respond to Guests' special requests including but not limited to providing extra towels, cots, and newspapers, or direct the request to the appropriate department. Maintain a clean and safe work environment. Perform other job duties as requested.
Qualifications:
2-3 years customer service or reception experience preferred. 2 years or more Front Desk experience in a similar first-class hotel preferred. Ability to communicate effectively with Guests, Team Members and Management. Be able to answer phones quickly, courteously and in a professional manner. Ensure that Guests' business is kept confidential. The ability to operate computerized front office system. Must be able to obtain all work cards required of the position within the property’s jurisdiction.
#LI-DNI
About the company
Station Casinos is an American hotel and casino gaming company based in the Las Vegas suburb of Summerlin South, Nevada, and founded by Frank Fertitta Jr. Station Casinos, along with Affinity Gaming, Boyd Gaming and Golden Entertainment, dominate the locals casino market in Las Vegas.
Notice
Talentify is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans. Request assistance at accessibility@talentify.io or 407-000-0000.
Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.
An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses. Bias-audit & data-use details: www.talentify.io/bias-audit-report. NYC applicants may request an alternative process or accommodation at aedt@talentify.io or 407-000-0000.