• Job Description

  Req#: VIPSE007551

  Job Overview

  The VIP Services Specialist will act as a liaison between resort VIP guests, reporting directly to the VIP Services Manager. The VIP Services Specialist will personally handle VIP guest stays as delegated by the VIP Services Manager, ensuring a smooth stay, start to finish. The VIP Services Specialist must be creative and enjoy working within a fast-paced environment that is service and mission oriented. The ideal individual will have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative and organizational skills, and the ability to maintain a focused balance among multiple priorities. The VIP Services Specialist will work independently on projects, from conception to completion, and must be able to work under pressure at times to handle a wide variety of time-sensitive activities and confidential matters with discretion.

  Company Vehicle

  Not designated to drive a company vehicle

  Company Cell Phone

  Entitled to company cell phone or company-defined stipend for use of personal cell phone

  Minimum Requirements
  ·	Minimum of three (3) years’ experience in hospitality, preferably in a Guest Services area.
  ·	Proficient in Windows, Microsoft Office Suite, Adobe Acrobat, and social media web platforms; proficiency with Opera, Resort Suite, and ResDiary a plus.
  ·	Experience and interest in internal and external communications and partnership development.
  ·	Detail oriented and able to manage competing priorities and multiple deadlines in a fast faced environment.
  ·	Ability to work with a wide variety of people and in cooperation with co-workers efficiently and effectively.
  ·	Possess and demonstrate patience and ability to handle issues involving several variables in changing situations.
  ·	Ability to easily adapt to organizational and environmental changes.
  ·	Consistently uphold Company values (Respect, Integrity, Passion, Teamwork, Accountability, Caring, Loyalty and Trust).
  ·	Exhibit the Sea Island 5-Star Behavior Standards with guests, members, and co-workers.
  ·	Must be flexible to work days, early mornings, evenings, weekends, and holidays.
  ·	Uphold appropriate departmental standards of quality and timeliness.
  ·	Uphold and ensure compliance with all company and departmental policies and procedures.
  ·	Timely execution of other duties as delegated by leadership.
  Qualifications
  ·	Strong organizational skills and ability to achieve high performance goals, managing competing priorities and multiple deadlines in a fast-paced environment while maintaining excellent attention to detail.
  ·	Strong interpersonal skills and the ability to build relationships with stakeholders, including team members, members, guests, board members, and external partners.
  ·	Expert level written and verbal communication skills.
  ·	Demonstrated proactive approaches to problem solving with strong decision-making capability.
  Tasks/Responsibilities
  ·	Act as liaison to all VIP guests, VIP families, and executive office VIP guests.
  ·	Assist in development of VIP Services program.
  ·	Generate and service VIP reservations, ensuring all aspects of stay (room type, amenities, itinerary, etc.) are processed and reviewed with appropriate departments.
  ·	Greet all VIP guests at arrival and departure, when possible, and meet specific VIP guests as instructed by the VIP Services Manager.
  ·	Research all incoming arrivals to determine and recognize VIP guests appropriately.
  ·	Produce accurate and complete guest itinerary; coordinate with appropriate departments regarding same.
  ·	Review any prior stay issues and ensure information is distributed to all appropriate departments.
  ·	Develop efficient reporting process of UniFocus scores for distribution to appropriate senior leaders on a monthly basis.
  ·	Develop plan and processes for problem solving team to tackle recurring stay defects.
  ·	Enroll and satisfactorily complete Six Sigma Global Institute (“SSGI”) training and certification within first six (6) months of employment; maintain certification and good standing as outlined by SSGI.
  Physical Requirements
  ·	Ability to kneel, crouch, squat, climb, stand, sit, balance, reach, bend, push, pull, and walk for prolonged periods.
  ·	Ability to perform repetitive tasks with accuracy.
  ·	Ability to lift, carry, pull, and push up to 30 pounds intermittently throughout a shift preferred.
  ·	Ability to read, write, and communicate effectively in English, both written and verbal.
  ·	May be exposed to mechanical, electrical, chemical, and fume hazards.
  ·	Maintain compliance with Company Resort Professional Image Policy

  Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

  The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

• About the company

  Guests at the Sea Island Resort enjoy Forbes Five-Star accommodations, world-class dining, spa, and fitness facilities, three championship golf courses &

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