Employer Industry: Financial Services

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Comprehensive benefits including medical, dental, vision, and HSA with company match
- Tuition reimbursement and a mentor program to support personal development
- 401(k) with a generous 6% match
- Work in a recognized top employer environment focused on equity and community service
- Engage in a role that directly impacts client experience and satisfaction

What to Expect (Job Responsibilities):
- Respond promptly to client inquiries in a friendly and courteous manner, ensuring excellent service
- Resolve client service inquiries and issues on the first call to enhance customer satisfaction
- Educate clients on the benefits and fundamentals of banking products and services
- Identify and escalate issues that negatively impact the client experience through appropriate channels
- Maintain attention to detail and confidentiality in all client interactions

What is Required (Qualifications):
- High school diploma or equivalent required
- Minimum of two years of customer service experience or equivalent combination of education, training, and experience
- Strong computer skills with the ability to use multiple applications simultaneously
- Excellent verbal and written communication skills with a focus on grammar and etiquette
- Proven problem-solving skills, customer advocacy, and attention to detail

How to Stand Out (Preferred Qualifications):
- Bilingual in English and Spanish
- Experience in a financial services or banking environment
- Previous training in customer service best practices
- Familiarity with financial products and services
- Strong interpersonal skills and ability to work well in a team environment

#FinancialServices #CustomerExperience #CareerGrowth #ComprehensiveBenefits #ClientSatisfaction

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.