• Job Description

  Req#: 210622644

  We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships, doing the right thing, exceeding expectations, and having a strong commitment to diversity and inclusion.

  As a Virtual Banking Manager within our dynamic banking team, you will be responsible for managing a team of Virtual Bankers, ensuring they consistently exceed customer expectations and foster a customer-centric culture. Your role will involve directing various aspects of virtual bank operations, fostering growth in deposits and relationships, and providing coaching to bankers. You will also be instrumental in creating an environment that encourages the use of technology to meet the evolving needs of our customers. Collaborating with our branch partners and our partners in Chase Wealth Management, Business Banking, and Home Lending, you will help provide a seamless experience for our customers. Leveraging the latest banking solutions, cutting-edge financial technology, and digital solutions, you will have the opportunity to help our customers make the most of their money, thereby enhancing their lives. This will be achieved by providing education and advice tailored to suit their unique financial needs.

  Job Responsibilities

  • Manage and coach virtual bank employees to engage customers and deepen relationships with clients
  • Coach bankers to educate clients on how to use our digital platforms to bank and invest when, where and how they want
  • Actively identify, coach, develop, motivate and support employees so that they can provide superior service to every customer through on the spot coaching and call recordings
  • Promote a strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures and processes
  • Create specific strategies to grow the business and partner with bankers in cultivating new and existing relationships with customers
  • Improve revenues and expenses and grow the business, while exceeding customer expectations
  • Create an environment that encourages team members to provide an exceptional customer experience; and a dynamic and engaging culture
  • Address client issues promptly and effectively
  • Build partnerships with One Chase partners to build brand and relationships

  Required Qualifications, Capabilities, and Skills

  • 3+ years of experience leading a team
  • Must be willing to work in an environment that requires 100% phone-based customer interaction
  • Ability to set the tone of the virtual bank to provide an exceptional customer experience and a dynamic, engaging culture
  • Delivers exceptional customer experience by acting with a customer first attitude
  • Demonstrated ability to make personal connections, engage and educate associates, ask open-ended questions and listen to establish trust and build lasting relationships
  • Exudes confidence with bankers when sharing product knowledge and solutions

  Preferred Qualifications, Capabilities, and Skills

  • College degree or military equivalent

  • Management experience strongly preferred; Retail Banking highly preferred
  • Strong desire and ability to influence, educate, and connect the team, partners, and customers to technology
  • Ability to adapt quickly to a changing environment and be a strong decision maker

  “This role is not eligible for immigration sponsorship”

• About the company

  J.P. Morgan is a leader in financial services, offering solutions to clients in more than 100 countries with one of the most comprehensive global product platforms available. We have been helping our clients to do business and manage their wealth for more than 200 years. Our business has been built upon our core principle of putting our clients'​ interests first.

Notice