Employer Industry: Healthcare

Why Consider this Job Opportunity:
- Opportunity to work at a renowned cancer center dedicated to the prevention and cure of cancer
- Competitive pay and benefits package
- Chance to contribute to the future of telemedicine and virtual oncology care
- Supportive and collaborative work environment
- Opportunity for career advancement and growth within the organization
- Chance to make a positive impact on patient care and satisfaction

What to Expect (Job Responsibilities):
- Communicate proficiently and effectively with patients and caregivers, demonstrating knowledge and digital literacy
- Troubleshoot technical challenges and assist with the download of virtual health client on various devices
- Provide detailed technical support and ensure successful navigation and utilization of virtual health services
- Manipulate appointments in Capstone and schedule virtual care appointments
- Assess situations and provide appropriate technical and process solutions for patients and caregivers
- Respond to caller needs, resolving inquiries without transfer or escalation
- Perform outbound calls to offer proactive technical support for virtual health
- Facilitate patient flow by assisting with patient consent, screening, and virtual health visits
- Prepare and maintain registration information
- Provide support to providers and clinics
- Recognize urgent situations and implement appropriate procedures
- Communicate pertinent information for upcoming visits
- Meet productivity standards using assigned resources and tools

What is Required (Qualifications):
- High School Diploma/GED required
- 3 years of experience in healthcare or a related field providing customer service, patient care support, or healthcare administration

How to Stand Out (Preferred Qualifications):
- Medical Assistant or Medical Office Assistant Certification
- Successful completion of a Medical Assistant Program or applicable Military Training
- Experience in healthcare and/or technology support
- Experience in an outpatient clinic setting

#Healthcare #Telemedicine #VirtualCare #PatientCare #CareerOpportunity

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