Job Details

Handles access related requests for patients and families utilizing an automated call distribution software and protocols to efficiently and accurately schedule appointments during Virtual Check out.
Supports our commitment to service excellence with a focus on first touch scheduling, registration accuracy and ease of access to all Jefferson Health services. Utilizing an advanced telephony platform, scheduling management system and care team communication tools, Enterprise Services demonstrate a commitment to service, follow-through and resolution to a large and diverse patient population. Central Service schedulers are required to consistently demonstrate accuracy of data collection and entry, critical thinking skills, solution- oriented interactions and the highest level of customer service.

Job Description

• Interacts with co-workers, visitors, and other staff consistent with the values of Jefferson.
• Schedule patient appointments and register patients across the Jefferson Health System in accordance with established clinical and insurance requirements to improve access and care coordination.
• Utilize the Electronic Medical Record (EMR) to complete a virtual check out, which includes scheduling and registration. Confirm the appointments, update demographic information, and/or verify insurance benefit eligibility, answer inquiries and resolve user issues in accordance with established protocols to ensure patient safety, compliance and department policies and procedures
• Coordinate orders, referrals, and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for service. Assure regulatory and compliance requirements following local payor coverage determinations.
• Utilize Central Service telephony and digital software to efficiently handle assigned virtual check out volume.
• Maintain qualitative and quantitative individual and team performance targets.
• Coordinate orders, referrals, and insurance requirements by obtaining and/or confirming patient information to ensure the patient receives maximum benefits for service. Assure regulatory and compliance requirements following local payor coverage determinations.
• Utilize Central Service telephony and digital software to efficiently handle assigned virtual check out volume.
• Maintain qualitative and quantitative individual and team performance targets.

Proficient in the use of computers. Type 35wpm. Knowledge of medical terminology and medical terminology used by insurance and managed care health plans. Bilingual skill a plus.

Required to be on camera. The work environment must be free of excess noise and maintain all patient privacy restrictions.
Required to be in Jefferson uniform with ID badge at eye level

Education and Experience:

HS Diploma or equivalent preferred
Previous related experience preferred
Computer literate and proficient with Microsoft programs, especially Excel and Word

Work Shift

Worker Sub Type

Regular

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jefferson is more than 65,000 people strong, dedicated to providing the highest-quality, compassionate clinical care for patients; making our communities healthier and stronger; preparing tomorrow's professional leaders for 21st-century careers; and creating new knowledge through basic/programmatic, clinical and applied research. Thomas Jefferson University , home of Sidney Kimmel Medical College, Jefferson College of Nursing, and the Kanbar College of Design, Engineering and Commerce, dates back to 1824 and today comprises 10 colleges and three schools offering 200+ undergraduate and graduate programs to more than 8,300 students. Jefferson Health , nationally ranked as one of the top 15 not-for-profit health care systems in the country and the largest provider in the Philadelphia and Lehigh Valley areas, serves patients through millions of encounters each year at 32 hospitals campuses and more than 700 outpatient and urgent care locations throughout the region. Jefferson Health Plans is a not-for-profit managed health care organization providing a broad range of health coverage options in Pennsylvania and New Jersey for more than 35 years.

Jefferson is committed to providing equal educa­tional and employment opportunities for all persons without regard to age, race, color, religion, creed, sexual orientation, gender, gender identity, marital status, pregnancy, national origin, ancestry, citizenship, military status, veteran status, handicap or disability or any other protected group or status.