• Job Description

  Req#: R60584
  Advantages of joining employer:
  
  - Opportunity to work with a global company and contribute to the creation of innovative products
  - Access to diverse employee networks and a culture that prioritizes inclusive leadership and equitable processes
  - Emphasis on personal and professional growth, encouraging employees to be the best versions of themselves
  - Commitment to equal opportunity and fair hiring practices, valuing diversity and inclusion
  - Support for individuals with disabilities or other needs through accommodation and adjustment processes
  
  Responsibilities:
  
  - Manage inbound and outbound calls efficiently and in a timely manner
  - Utilize communication scripts to effectively handle various topics
  - Identify customer needs, clarify information, and research and provide solutions or alternatives to issues
  - Seize opportunities to upsell products
  - Build strong relationships with customers and go the extra mile to engage them
  
  Requirements and skills:
  
  - Previous experience in a customer support role
  - Track record of exceeding quota
  - Strong phone and verbal communication skills with active listening abilities
  - Familiarity with CRM systems and practices
  - Customer-focused with the ability to adapt to different personality types
  
  Additional Information:
  
  - employer is an equal opportunity employer and does not discriminate based on race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
  - employer is committed to providing a fair and accessible hiring process. If you require accommodation or adjustment, please complete the Applicant Request Support Form: [link to form]
  - Please refer to our Candidate Privacy Policy for more information.

• About the company

  LexisNexis® Risk Solutions Group (RSG), a portfolio of brands that span multiple industries providing customers with innovative technologies, information-based analytics and decision tools and data services that provide market-specific solutions

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