• Job Description

  Req#: av334

  Activus Connect is seeking skilled customer service representatives to join our team of ambassadors. This is a high-growth program with a multitude of opportunities for new experiences and career opportunities. This is an inbound-call position where you'll assist callers with registering for their employer-provided health benefits. Answering basic questions about what is available, how to sign up, and what their options are. Prior call center experience, or experience in the insurance industry is a plus.
  
  What you will do
  ⦁ Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries.
  ⦁ Assisting with website or application related issues in regards to accessing their benefits.
  ⦁ Answering questions regarding products or services the customer may have.
  ⦁ Assisting the customer with enrolling in their benefits plan through their employer.
  ⦁ Documenting customer interactions in the client system
  ⦁ Transferring data from documents into the client's system
  ⦁ Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections.
  ⦁ Conducting independent research to determine the best resolution to a customer's case and the ability to work on cases independently, while supporting your team as a whole, is important.
  
  To qualify
  ⦁ You must have a high school diploma or equivalent.
  ⦁ At least 1 year of call center experience
  ⦁ Must have strong computer navigation and organizational skills.
  ⦁ We will pay you to complete online training, but you must commit to attending – 100%, no missed time
  ⦁ Be able to complete and pass a background check
  
  TECHNICAL REQUIREMENTS
  ⦁ Desktop or laptop (Tablets, Winbooks, Smart devices, Windows Mini PCs, Chromebook and Android systems are NOT compatible)
  ⦁ Operation system: Windows 10
  ⦁ Mac Computers are not compatible.

  ⦁ Processor speed: i5 or greater processor (Ryzen Series 4 or greater is also compatible)

  ⦁ RAM: 8GB or better

  ⦁ Hard Drive: 256 SSD or better

  ⦁ All peripherals must be wired (wireless keyboard, wireless mouse or wireless headset are NOT allowed)
  ⦁ Must have reliable high-speed internet

  ⦁ 20MB download minimum

  ⦁ 10MB upload minimum

  ⦁ DSL, Cable, Fiber ONLY - (no Wi-Fi or satellite-based service) and no VPN services

  ⦁ For this position, a wired USB headset with built-in microphone and noise cancellation is required. Plantronics 3310 and 3320 (Available from Amazon, Tiger Direct, Office Depot, Plantronics.com, CDW, Walmart) are both permitted options (must be one of these).
  ⦁ We do require that you have an active, functioning webcam for training and meetings.
  ⦁ A second monitor/screen is required.
  
  To complete your application you will need to take a screenshot (saved as PNG or JPEG) of the following two items so that you can upload them in your application:
  
  1: Please complete a computer speed test using this link (This MUST be taken from a hard-wired computer system that you will use for your employment at Activus Connect - do not take from your cell phone!): Activus Connect Speedtest (save the URL/link - you'll need that for the application). Please ONLY submit screenshots and result URL's from the speedtest link provided, other speedtest results may not be accepted.
  
  2: Please locate your computer specifications and take a screenshot. We need to see your OS version, RAM, Processor type and speed, as well as your windows registration confirmation.
  
  You will need to take a photo of your workspace that shows your work station, computer equipment/etc. to attach to your application.

  
  The Details

  ⦁ The pay rate is $15.25 during training. - Once you have completed training successfully and taken at least 10 calls in Production your pay will be increased to $17 per hour.
  ⦁ This is a Full-Time position, part time hours are not available
  ⦁ Benefit eligible after 60 days (Medical, Vision, Dental and 401k)
  ⦁ This is a fully remote position, 100% work from home
  ⦁ You will use your own computer equipment for this position

  Department: Customer Experience
  This is a full time position
  

• About the company

  At Activus Connect, we didn't just reinvent the wheel when it comes to customer experience solutions. We also changed how it's used through SmartVirtual.

Notice