Title: Virtual Desktop Engineer (Hybrid Working)

Location: Puchong, Malaysia

Experience: 3-12 Years

Job Description:

To provide specialist virtual desktop technical capability and delivery within the Workplace Virtualisation team including design, integration of new and future technologies, project and BAU support.

Working closely with other Workplace & Infrastructure technical, project and product, this role will involve the delivery of strategic direction and expansion of the Virtual desktop infrastructure as well as a strong design and integration mind-set to support any future move to a true cloud-based service.

You are part of an international Virtual Workplace team consisting out of 50+ virtual desktop experts managing 20+ Citrix farms for 30.000+ users.

Key Accountabilities:

• Contribute significantly to and assist with the delivery and maintenance of the Virtual Desktop roadmap, in conjunction with relevant Tech Specialists & architects.
• Develop the virtual desktop and application hosting offerings to support local & global requirements.
• Develop the business cases for usage of the correct desktop platforms to local and global customers.
• Ensure all relevant project proposals align with the global strategy and are optimised for the end users.
• Assist Tech specialists within the team providing guidance, support and consultancy
• Maintain expertise, working with other Operations teams plus with third parties to keep up to date with internal strategy and vendor current and future technologies and strategies
• Keep track of technical debt and provide solutions to mitigate.

Skills And Experience:

• Proven experience of working within a project environment providing technical leadership, design and performance enhancement
• Proven experience in understanding and utilising new technology in this environment and in identifying and resolving problems.
• Strategic understanding of broad range of Virtual Desktop technologies
• Ability to communicate ideas & solutions to audiences of all levels and nationalities, adapting style accordingly.
• Ability to pass on relevant I.T. knowledge to others.
• Ability to lead the development of I.T. solutions in Virtual Workplace
• Ability to liaise with 3rd party suppliers and customers.
• Solution design experience.

Must have a strong experience & understanding of the following technologies:

• Citrix Xen Desktop 7.x plus legacy products
• Citrix Cloud
• Active Directory
• Windows 11, Windows 10 & Windows Server 2012R2 > 2016 > 2019 > 2022

Deep technical knowledge and experience the following technologies required:

• Broader Citrix product knowledge including Storefront & Netscaler
• Citrix products that supplement XenApp and XenDesktop
• Virtual Desktop Infrastructure environment incl ESX & Azure
• Experience of management of key technology vendors at a senior level to ensure adequate support and provision of service
• SCCM and Intune Distribution process and endpoint management
• Ivanti AppSense management and integration
• Powershell scripting in the Citrix environment as required
• Expertise in Agile/Scrum is a plus
• Some flexibility in working hours is required (occasional over-time or weekend/holiday work)
• Able to follow change management procedures and internal guidelines.

About Cognizant :

Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at www.cognizant.com or @cognizant.

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