Scotiabank
Virtual Mortgage Retention Specialist - Bilingual (FR/EN) Scarborough or Mississauga
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Job Description
- Req#: 224602
Employer Industry: Banking and Financial Services
Why consider this job opportunity:
- Competitive compensation and benefits package
- Opportunity for career advancement and growth within the organization
- Work within a collaborative team of innovative thinkers
- Recognition and rewards for high performance
- Commitment to making a difference in communities
- Support from leadership through meaningful development conversations
What to Expect (Job Responsibilities):
- Provide expert mortgage knowledge and advice through proactive customer contact
- Manage assigned mortgage renewal leads and present retention offers
- Identify opportunities to deepen customer relationships with additional financial solutions
- Execute the Customer Experience Model (CEM) and deliver exceptional customer experiences
- Ensure compliance with retail lending and regulatory requirements
What is Required (Qualifications):
- Strong understanding of residential mortgage products, policies, and processes
- Experience in a customer-facing role within the financial industry or related field
- Post-secondary degree in business/finance or a related field (considered an asset)
- Expert knowledge of Microsoft Teams, Salesforce, and E-Signature
- Highly organized with strong attention to detail
How to Stand Out (Preferred Qualifications):
- Prior experience leading virtual advice discussions and assisting customers with virtual meetings
- Effective written and verbal communication skills
#Banking #FinancialServices #MortgageSpecialist #CareerGrowth #CustomerExperience
"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."About the company
The Bank of Nova Scotia, operating as Scotiabank, is a Canadian multinational banking and financial services company headquartered in Toronto, Ontario.
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